TAEM Capacity Building Senior Manager

Martha O'Bryan Center

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Job Summary

Do you believe that all Tennessee families deserve to thrive? Do you want to be a part of a team that works collaboratively to make that vision a reality? As the backbone agency for the Tennessee Alliance for Economic Mobility (TAEM), a new public-private partnership compromised of 32 organizations, the Martha O’Bryan Center is now hiring the Capacity Building Senior Manager position, which is critical to the collaborative’s success. Through a three-year $25 million investment from the Tennessee Department of Human Services, TAEM will reimagine how to support families in moving out of poverty and into opportunity through an initiative called Our ChanceTN. Across 7 counties, Our ChanceTN will support 900 families in moving beyond the benefits cliff—the point when families abruptly lose their benefits due to often nominal increases in income (think: just a few dollars more per hour), which leaves families worse off financially when they increase their income. In making the most fiscally responsible decision for their families, many limit their potential by not pursuing increased earnings or education in response. Through Our ChanceTN, families will all access a family-centered coach, financial counseling, and customized supports as well as different mix of services based on their randomly assigned pathway. TAEM intends to demonstrate a new way forward for the Tennessee safety net, thus creating a scalable statewide solution that incentivizes employment and increases family self-sufficiency.

ABOUT THE MARTHA O’BRYAN CENTER

Martha O’Bryan Center (MOBC) is an anti-poverty non-profit organization with longstanding history and deep community roots, grounded in tradition and strengthened by innovation.  Founded in 1894 when Miss O’Bryan organized the Gleaners Society at First Presbyterian Church to support impoverished North Nashville residents, Martha O’Bryan Center has operated from the heart of Cayce Place – Nashville’s most distressed community – since 1948.  This is where we continue in service, partnering with Cayce Place families to open doors of hope and possibility, create a culture of attainment, and positively shape future generations.  Martha O’Bryan Center serves 12,000 people annually with its programs in early learning, parent empowerment, youth development, adult education, food security, crisis counseling and public charter schools East End Prep and Explore! Community School.

Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY

The TAEM Capacity Building Senior Manager coordinates the facilitation of TAEM’s external meetings and partner meetings, co-creates content for meetings, coordinates professional development, convenes regional and county-level TAEM staff, and supports the continuous quality improvement of the model. This is a full time, regular position, located at the Martha O’Bryan Center. This position reports to the TAEM Director.

Job Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides direct supervision and support to TAEM Lead Family-Centered Coach, TAEM Childcare Navigation Specialist, TAEM Transportation and Housing Navigation Specialist, and TAEM Health and Wellness Navigation Specialist.
• Supports continuous improvement of the model and caregiver experience in the family journey (recruitment, registration, enrollment, family-centered coaching, resource navigation, financial counseling, employment and education, health and wellness, transitional benefits) through identification and problem solving of experiences voiced through Peer Ambassadors, communities of practice, county-level working groups, partner meetings, and liaising with partners.
• Coordinates across TAEM teams and partner agencies to support the capacity building of Our ChanceTN staff and improvements related to the Our ChanceTN model (e.g. leading cross-team projects, liaising with partner staff to understand technical assistance needs, problem solving high-priority issues that arise)
• Coordinates Elevate Consulting’s engagement with TAEM working groups, the Steering Committee, the Caregiver Advisory Committee, and the whole collaborative (e.g. partner meetings).
• Supports recruitment for working groups and overall success of working groups.
• Collaborates with Elevate and other TAEM stakeholders to ensure that all needed content for meetings is created well in advance of meetings.
• Plans and coordinate professional development, identifying TAEM team members, partners, and external trainers who are willing to train on a pro-bono basis (leveraging assets across the network).
• Leads creation of partner meeting agenda in collaboration with Leadership Team (shepherds process to completion)
• Ensure that the following communities of practice occur on a monthly basis:
  • Family-Centered Coaches to build community, share their experiences, surface challenges and opportunities, and continuously improve services.
  • County Resource Navigators to build community, share their experiences, surface challenges and opportunities, and continuously improve services.
  • Employment and Education to build community, share their experiences, surface challenges and opportunities, and continuously improve services
  • Benefits Specialists to build community, share their experiences, surface challenges and opportunities, and continuously improve services.
• Other duties may be assigned.

Qualifications

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

• Bachelor’s degree in social services, management, organizational leadership, or related field.
• Two or more years of experience managing employees and committees within an agency.
• Non-profit experience preferred.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge, Skills, and Abilities:

• Ability to supervise and support a team working in differing roles (cross-functional team).
• Strong problem solving skills.
• Strong interpersonal skills; excellent customer service skills.
• Builds and maintains positive relationships with internal and external constituents.
• Ability to bring together a wide variety of partners into collaboration and communication.
• Strong planning and project management skills.
• Strong time management skills; uses time effectively; consistently meets deadlines.
• Knowledge of inner-city human services needs and methods of delivery.
• Maintains credibility through sincerity, honesty, and discretion
• Maintains a high level of confidentiality regarding sensitive information
• Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Ability to communicate complex ideas.
• Documents regularly, thoroughly, accurately, and completely.
• High level of detail and accuracy.
• Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

• Must be in office at least 3 days a week unless physically visiting a partner (this could mean a TAEM partner or could be a meeting with another entity/partner/etc.)
• Work from home is possible up to 2 days a week (this is subject to change).
• Regional travel is required (up to 25%).

Additional Information

Benefits

How to Apply

Please apply HERE

Details

• Date Posted: April 18, 2023
• Type: Full-Time
• Job Function: Administrative
• Service Area: Children / Youth
• Salary Range: $60000.00 - $70000.00