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Park Center

Supported Housing Services Coordinator

Park Center


Job Summary

To provide case management and other support services to residents of the Supported Housing program toward the goal of more independent community integration.

Job Responsibilities


  • Support services for residents:
  • Completes intake upon admission including scheduling a physical exam, assists in identifying PCP or requesting documentation from recent (within 90 days) exam, and bed bug treatment
  • Refers and links residents to services including primary care and other healthcare providers, case management, educational programs, and other services identified by the resident.
  • Communicates pertinent information and plans to the primary case manager. 
  • Transports clients to appointments when the primary case manager and other supports are unable to do so.
  • Assists the Employment Team with residents as needed.
  • Assists with transition/discharge planning.
  • Assists with WRAP, IMR, and additional skills training groups as needed.
  • Participates in at least two significant direct-care interactions with each resident per month.
  • Develop Recovery Plans.  
  • Completes the initial Recovery Plan, with the resident’s input, within 14 days of admission. 
  • Ensures that the Recovery Plans are appropriately updated and modified to meet the ongoing needs of the resident.
  • Ensures that the Recovery Plan is implemented and that interventions are carried out consistently and appropriately.
  • Teaches, demonstrates, and actively assists residents in developing the skills to maintain stability in the community.
  • Chart Documentation
  • Ensures that each resident is scheduled for a physical examination within 30 days of entering the program and documented in the chart.   Ensures that each resident receives a physical exam at least once per year thereafter.
  • Write AWARDS Progress Notes for each significant contact with the resident within three business days of the encounter.
  • Reads through resident progress notes as needed to gain familiarity with member progress and barriers.
  • Documents discharges in AWARDS.
  • Medication Documentation
  • Works with Supported Housing Supervisor, Recovery Coaches, and Support Coordinators to ensure each resident has a sufficient supply of medications by responding to any refill needs, coaching residents in building skills to obtain medications, and communicating with residents’ medications providers and primary case managers
  • Record keeping/Administrative Duties: 
  • Submits concurrent reviews and discharge information for residents in Supported Housing to assigned TennCare companies.
  • Record time on the weekly timesheet. 
  • Records nightly absences in AWARDS at the end of the month.
  • Assists Supported Housing Supervisor with Resident Coach Meetings weekly.
  • Public/Staff Relations: 
  • Utilizes voice and email. 
  • Communicates regularly with other staff to meet the needs of members and residents. 
  • Develops appropriate working relationships with other mental health, social service, and rehabilitation agencies. 
  • Works as a team player with other staff. 
  • Other Duties as a member of Park Center Housing staff:

  • Attends staff and supervision meetings.
  • Assists with housing events.
  • Participates in on-call rotation.
  • Has good attendance in the program and informs supervisor in advance of time off.            
  • Follows all Personnel Policies. 
  • Other duties as assigned. 


  • Will have a desk, workstation, and an office
  • Able to operate with many distractions
  • Works in office and residential environment
  • Able to use a vehicle to transport clients


  • Able to sit for long periods of time
  • Able to lift over ten pounds


  • Ability to work independently and with a team.
  • Ability to meet deadlines
  • Good communication skills.
  • Strong professional and ethical behaviors.
  • Bachelor’s Degree from an accredited college in social work, sociology, or other related field OR at least 2 years experience in a mental health or social service setting.
  • Psychosocial rehabilitation or housing experience preferred.
  • Must be able to show proof of personal automobile insurance.
  • Must be insurable under Park Center’s automobile insurance.

Additional Information


  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Short Term and Long Term Disability insurance
  • Employee discounts
  • Life insurance
  • Paid time off
  • Retirement plan
  • Health Savings Account
  • Dependent Care Flexible Spending Account

How to Apply

Please apply on our company website: https://parkcenternashville.org/careers/


  • Date Posted: March 26, 2024
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Other
  • Salary Range: $21.11-$21.38
  • Working Hours: 37.5 hrs/wk