2024 Membership Renewal is now open! Renew your organization’s membership today!

United Way of Rutherford and Cannon Counties

Success Coach

United Way of Rutherford and Cannon Counties


Job Summary

The Success Coach works one-on-one with a participant in a collaborative process to help identify and achieve goals. A Success Coach strives to serve the client, keeping the participants in the driver’s seat, and being aware that clients are the experts on their own strengths and perceived challenges ahead. Success Coaches are just one member of the team that includes financial counselor and other support systems identified by the Launch Point program. The Success Coach is often-times the primary contact for the client and is responsible for enrollment of participants into the program after an employee referral. The Success Coach will be responsible for obtaining all necessary signed documents to establish eligibility, assessing client needs, guiding clients in goal setting around core areas of service, referring client to needed partners or providers in the community, and updating progress in the shared database until the client exits the program.

Job Responsibilities

  • Maintains 20-30 clients enrolled into the program at a given time, with a program goal of serving 65 clients per year.
  • Provides holistic and comprehensive services to all participants including intake assessments, goal setting, long-term action plan development, progress monitoring, budgeting, advocacy and referrals.
  • Meets with clients on a regular basis for 6-18 months on average. During the first 3 months most follow-up meetings should be held in person, when possible, rather than over the telephone.
  • Connects clients with needed and available community resources. Follows up with participants and agencies as appropriate to document use/success of referral.
  • Inputs accurate and complete data for all interactions with participants into client database.
  • Ensures that all documents submitted on behalf of a participant are valid.
  • Communicates regularly with Launch Point supervisor and other support systems as needed. Participates in regular staff meetings, staff training programs, supervisory sessions, and accepts responsibility for developing a cohesive and positive team culture.
  • Assists in maintaining meaningful relationships with partnering organizations including landlords, churches, employers, volunteers, and local businesses.
  • Actively makes efforts to seek out and meet with other local community resource partners that could informally collaborate with Launch Point to provide additional services and supports to those participating.
  • Adheres to agency policies, procedures, and professional code of ethics.
  • Performs other duties as assigned.


  • Bachelor’s degree in Social Work or a related field
  • Coaching and/or counseling experience and demonstrated interest in working with persons experiencing poverty
  • Knowledge of community resources and counseling/coaching/social work practices


  • Excellent documentation skills.
  • Ability to guide and motivate others toward achieving goals.
  • Ability to convey non-judgmental and open personal qualities with a clear sense of boundaries.
  • A strong sense of and respect for confidentiality concerning participants and fellow employees.
  • Ability to work in a variety of settings with culturally diverse families and communities with the ability to practice cultural humility.
  • Ability to interpret the Launch Point program to the community in a positive manner.
  • Ability to build relationships internally and externally through communication efforts with other team members and the community partners.
  • Demonstrates credibility in all interactions and demonstrates the ability to effectively build a network of contacts and resources that would benefit the program clients.
  • Creates and maintains high performance standards that capitalize on opportunities to build support by developing relationships that drive results.
  • Ability to effectively communicate through oral, written and technological means; actively listening and expressing oneself clearly, to ensure those that need specific information acquire it; plan ad deliver communication that makes an impact and persuades the target audience.
  • Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision.
  • Displays emotional resilience and the ability to withstand pressure on an on-going basis. Deals with difficult situations while maintaining performance. Seeks support from others when necessary and uses appropriate coping techniques.
  • Works collaboratively with others to achieve goals and objectives. Continually tries to improve team effectiveness. Holds self and others accountable for team performance. Motivates and encourages all member to work together in order to achieve maximum results. Supports team decisions and puts team goals ahead of own goals. Effectively interacts with others.
  • Possess a valid driver’s license. Ability to operate a motor vehicle and provide own transportation.
  • Ability to speak, read, and write in English.
  • Regular work attendance.

Additional Information


  • Twelve (12) paid days of vacation per year, with an additional one (1) day of vacation provided for each year of service up to twenty (20) days.
  • Up to three (3) additional paid days off per year contingent upon personal gift to United Way (1% of salary = 1 day, 1.5% of salary = 2 days, 2% of salary = 3 days).
  • The following paid holidays:
    • Martin Luther King, Jr. Day
    • President’s Day
    • Good Friday
    • Memorial Day
    • Fourth of July
    • Labor Day
    • Thanksgiving Day
    • Day After Thanksgiving
    • December 24 – January 1
  • One (1) paid sick day per month.
  • Simple IRA retirement plan (available after one year of employment). UWRCC will match dollar for dollar up to 3% of employee’s contribution.
  • Health, dental, and vision insurance; life insurance; long-term disability (employee pays $2.00 per pay period for insurance coverage).

How to Apply

Please email cover letter, resume, and 3 references to Vicki.Weatherford@yourlocaluw.org.


  • Date Posted: February 27, 2023
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Salary Range: $42,000