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Shelter Advocate



Job Summary

AGAPE’s Purpose:

By AGAPE’s Mission and Purpose, all staff of AGAPE and any program of AGAPE will be an active member of a local church and serve in harmony with AGAPE’s Statement of Faith signed annually by all those who provide services on behalf of AGAPE.

Morning Star Sanctuary, a biblically-based organization that exists to provide refuge for victims of domestic violence and their children consistent with AGAPE’s Mission and Statement of faith, is now hiring for the following position:

Position Title: Shelter Advocate

Reports to:  Shelter Supervisor

Shift:  Three rotating 12-hour shifts a week (7 pm- 7 am)

Purpose: To provide service management, advocacy, support, crisis intervention, safety planning, assessments, and follow-up services to survivors of domestic violence and their families.

Job Responsibilities

Duties and Responsibilities:

Direct Services: Provides assessments, advocacy, safety planning, crisis intervention, and community resources to survivors of domestic violence and their families.  Works directly with victims to determine areas of need, set goals, and develop a service management plan.  As needed/assigned, facilitates support/education groups for victims.  Attends trauma-informed training and/or staff meetings provided monthly (required to attend six trainings/meetings per year).

Administrative: Answers phones (hotline or crisis calls), and assists victims with required paperwork and program intake. Provides information, linkage, and referral with service providers.  Provides administrative team support.

Reporting:  Documents client interactions and crisis interventions into database software.  Communicate shift details with supervisors.


Must be a competent professional with excellent interpersonal and communication skills, maintain confidentiality, ability to take initiative, conflict management, culturally sensitive, team focused and collaborative, and ability to clearly/objectively document information.  

Qualifications include:

  • BA/BS in human service field or equivalent training and work experience
  • Experience in crisis intervention and working with victims of domestic violence preferred
  • Team player with strong decision-making skills
  • Proficient in MS Office

Additional Information


  • Eligibility to participate in 403b (up to 5% matching), Health Insurance, Aflac, FSA
  • Nine paid holidays (or equivalent compensation) plus three personal days
  • Two weeks’ vacation begins accruing at the hire date and increases to three weeks on your 5th anniversary.
  • Sick time
  • Being part of a great team, doing great work, and having fun too!

How to Apply

AGAPE employs professionals in counseling, social services, domestic violence care, court advocacy, and administration. If you are interested in joining the staff at AGAPE, please email a cover letter and your CV/resume to jwygant@agapenashville.org


  • Date Posted: February 29, 2024
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Salary Range: $20.00
  • Working Hours: 36 hrs/week; Rotating shifts 7pm-7am