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American Red Cross

Service to the Armed Forces / International Services Program Manager Mobile

American Red Cross


Job Summary

The American Red Cross is currently seeking a Mobile SAF-IS Regional Program Manager in Ft. Campbell, TN  to support the Service to Armed Forces and International Services Division mission.  This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment.  In this role worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base in the world.

Manages and administers the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures.  Also responsible for the management and administration of American Red Cross Service to the Armed Forces (SAF) and International Services (IS) U.S. programs and services including International Humanitarian Law (IHL), Youth Action Campaign (YAC) and Restoring Family Links (RFL), within their area of jurisdiction. This is accomplished through managing volunteers and working with other Red Cross departments.

Job Responsibilities

Relationship Management and Community Outreach: Serves as the “face” of the Red Cross at the assigned location. 

  • Builds strong relationships with military leadership, key organizations, and community leaders.
  • Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations, or information sessions
  • Builds community presence through enhancing marketing opportunities with local Armed Forces Network, utilization of social media platforms, and leveraging local base advertising opportunities to spread the Red Cross Mission and service.

Volunteer Management:  Manages a volunteer engagement program and cycle to enable the delivery of all Red Cross programs and services on a military installation and in their local community. Manages Volunteers who will be the primary resource to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families under Red Cross policies and procedures.  When volunteers are unavailable, the manager is responsible for delivering mission-specific services.

  • Develop and implement local needs assessment and Volunteer Program Plan through utilizing process established by Volunteer Resources.
  • Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services.
  • Effectively utilize the Volunteer Connection Platform to manage, document, train, recognize, and communicate with volunteers within the local footprint.

Service Delivery Management:  Ensures the consistent delivery of SAF and IS U.S. services to all clients in their area. 

  • Provides supervision of volunteer Service Delivery staff.
  • Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, resiliency training, and morale items and support. 
  • Ensures community outreach, including command meetings and education briefings, presentations, or workshops
  • Ensures a strong military community outreach program and implementation of special events and projects in support of SAF/IS U.S. initiatives. 
  • Manages support services to military members and their families to include family follow-up information and referrals; and other related services. 
  • Provides support for the emergency communications center with local information, as appropriate.
  • Develops outreach strategies aimed at promoting International Services U.S. programs to the community and ensuring the local community is aware of what programs and services are available.

Financial and Reporting Management:  Develops and manages budgets and expenditures to ensure programs are operating within budget to support all programs and services. Monitors and reports on the outcomes and results of programs and services to ensure organizational accountability and makes recommendations for continuous improvement to ensure metrics are consistently met.


Education: Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience. 

Experience: A minimum of five years related experience in program management or related field is required. 

Managerial Experience:  n/a

Skills and Abilities: Requires strong computer skills.  Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment.  The ability to balance multiple priorities is essential.  Familiarity with military culture, regulations, and protocol is strongly desired.  Experience with American Red Cross programs and services is strongly desired.

A current, valid driver’s license with good driving record is required. 

Work Conditions:

Depending on the work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, operate equipment, and read technical information. Overall mobility is essential.  This may include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state, and the Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during periods of major disaster.

Mobility Requirements: 

  • U.S. citizenship is required.  Must be able to obtain a secret security clearance and a no-fee U.S. passport.
  • Worldwide mobility is a condition of employment and an essential function of this position.
  • Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families. 
  • Must meet strict medical and physical requirements, including immunizations required by the U.S. military.
  • May be required to wear military uniforms, and live and work in harsh and stressful environments in conflict areas. 
  • Periodically accompanies the military on deployments.

Additional Information


  • Medical and dental Vision plans 
  • Health Spending Accounts & Flexible Spending Accounts 
  • PTO:  Starting at 15 days a year; based on FLSA status and tenure
  • Holidays:  11 paid holidays comprised of six core holidays and five floating holidays 
  • 401K with a 5% match 
  • Paid Family Leave 
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition  

How to Apply

Do not send resumes.  All applicants must submit online:



  • Date Posted: May 30, 2024
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 07/01/2024
  • Working Hours: 40 hrs/wk set with supervisor.