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Volunteer Behavioral Health Care System

Senior Regional Crisis Director

Volunteer Behavioral Health Care System


Job Summary

Senior Regional Crisis Director who will cover the Northern region. 

Job Responsibilities

Duties include, but are not limited to:

  • Implement the programs according to contract requirements and TDMHSAS Scope of Services.
  • Monitor the budget for the crisis continuum in the region including regional crisis teams, walk-in centers, and Crisis Stabilization Units.
  • Provide programmatic oversight of all VBH contracted mobile crisis services and co-response programs.
  • Recruit and train individual employees.
  • Onsite point person for other departments as needed.
  • Oversee clinical, contractual, and administrative supervision for reporting departments.
  • Implement the program according to well-defined standard operating procedures, including coordination of community resources to meet behavioral health/detox emergency needs of individuals.
  • Conduct and assist department managers with staff meetings.
  • Set goals and objectives for Co-response Program and Crisis Continuum with Substance Use Treatment Recovery Services.
  • Work with Sr. VP of Crisis Services and Sr. VP of Substance Use Treatment Recovery Services to establish administrative Policies and Procedures.
  • Evaluate crisis continuum services and co-response programs provided through satisfaction surveys, community response, and monthly reports.
  • Assist other supervisors in crisis continuum/co-response program to ensure adequate supervision coverage during PTO, holidays, etc.
  • Provide clinical consultation as needed for VBHCS Substance Use Treatment Recovery programs (primarily Cookeville location).
  • Prepare written reports as necessary.
  • Counsel employees on their attendance, performance, and complaints.
  • Provide clinical supervision as necessary, which can be conducted via conference call or telehealth.
  • Provide clinical review and supervision during on-call rotations.
  • Monitor staff documentation in the medical records.
  • Arrange and participate in organization planning sessions as necessary to improve crisis/substance use services/co-response programs in the VBHCS system.
  • Maintain the programs in accordance with all licensure and other regulatory bodies, rules, and standards.
  • Provide community relations to the RMHIs, private inpatient psychiatric hospitals, substance use facilities, emergency departments, law enforcement, mental health providers, and other community agencies.
  • Complete all data entry according to quality management standards and procedures.
  • Participate in staff meetings, training, and supervisory sessions as required.
  • Additional duties/responsibilities as assigned.


  • Must have a master’s degree in the clinical field (social work, counseling, or psychology) or related field and a valid Tennessee License required for a Mandatory Prescreening Agent.
  • Must obtain MPA within 6 months of starting, unless other arrangements are made with the program supervisor.
  • Strong clinical background.
  • Experience in budgeting and knowledge of management information systems is preferred.
  • Administrative experience managing mental health and substance abuse programs is required. Able to use good judgment and function well in pressure situations.
  • Knowledgeable of commitment procedures.
  • Knowledgeable of resources.
  • Timely, accurate, and thorough documentation of staff and client records as well as work activities.

Additional Information


  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

How to Apply

Please send your resume to ewatson@vbhcs.org 


  • Date Posted: May 2, 2024
  • Type: Full-Time
  • Job Function: Executive Leadership
  • Service Area: Health (Physical, Mental)