Safety & Security Manager

TN Performing Arts Center

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Job Summary

Tennessee Performing Arts Center (TPAC) values staff diversity and actively encourages people from a variety of backgrounds with different experiences, perspectives, skills, and stories to apply in order to advance our nonprofit mission and enrich our organizational culture. All staff will work with others throughout the organization to implement and exemplify policies as part of TPAC’s commitment to diversity, inclusion, access, and equity. TPAC is a nonprofit performing arts organization and cultural anchor providing enriching arts experiences for all ages, empowering lifelong arts education programs, artistic expression reflective of our community, arts connections that support the local economy, and sustainable support for professional resident companies and local artists.

OBJECTIVE

The Security & Safety Manager maintains and provides security operations for the safety of all employees, guests, production, crew, and performers at all TPAC-managed venues daily, and during all TPAC events. The manager works closely with the Director of Security & Safety to support Event Operations, and all TPAC departments with staffing, guidance, and on-site surveillance to monitor for security and safety concerns. Through proactive best practices, communication, and visible and invisible technology, the manager works to ensure the safety of all who visit TPAC today, and in the future.

Job Responsibilities

PRIMARY RESPONSIBILITIES

• Provides leadership of security operations for the security and safety supervisors, staff, and their day-to-day functions.   This includes daily venue security and safety as well as event security for Andrew Jackson Hall, James K. Polk Theater, Andrew Johnson Theater, and War Memorial Auditorium.
• Works with the Director to coordinate First Aid event needs with our Event Medicine partner and to implement the TPAC Safety Program.  This includes elements of the local fire code, OSHA, building safety, NFPA 101 (Life Safety Code), AEDs, and Basic First Aid & CPR training.
• Supports the Director of Security and safety with department hiring, staff training, administrative needs, daily shift, and event scheduling, and billing for TPAC’s internal security team and contractors.
• Serves as a member of the TPAC Safety Committee confirming that all departments and staff are adhering to TPAC best practices for safety, COVID-19, risk mitigation, and emergency procedures and response.
• Investigate venue security and safety incidents with guests, TPAC Departments, building contractors, and management as needed and provide clear and concise documentation.
• Serves as the Security MOD for assigned events and is familiar with TPAC event structure including emergency procedures and standard event operating procedures to ensure a safe and enjoyable experience for all in attendance. 
• Manages security department inventory including dressing room and key requests and ensures that all venue security equipment and systems are functioning correctly to maintain a successful venue, stage door, and event operations center. 
• Supports the Director of Security & Safety in intentionally and actively cultivating TPAC’s Diversity, Inclusion, Access, and Equity (DIAE) program to part-time staff with support from the DIAE Committee.
• Excellent communication and customer service skills with an ability to interact professionally with guests, staff, senior management, and board members as a positive representation of TPAC.

The responsibilities listed above are not all-inclusive. Other related duties may be assigned.

Qualifications

SKILLS AND KNOWLEDGE

• Required: 3 to 5 years of security and crowd management experience, including managerial experience. Comfortable working with individuals in high-stress situations. Ability to work a flexible schedule including nights, weekends, and holidays. TN unarmed security license.
• Highly Desired: Previous theater or similar venue, event, and peer security experience. Familiar with shift coverage, scheduling, and “on-the-job” training. knowledge of CCTV and Access Control programs. CPR/First Aid certified. 

SOFTWARE AND SERVICES USED

Microsoft Office Suite, CCTV/DNA, VenueOps, ADP Workforce, and Advance Staff Scheduler. 

ESSENTIAL FUNCTIONS AND WORKING CONDITIONS

Frequent Functions:

Working in an office/venue/theater environment and virtually as needed. Ascending/descending stairs, standing/being Stationary for long periods of time. Working in the dark. Working with flashing lights and in a loud environment. 

Occasional Functions:

Lifting/moving/transports 50 lbs., Pushing/pulling, bending/stooping. Ability to work outside in all weather conditions including seasonably hot or cold temperatures.

TPAC is an Equal Employment Opportunity employer. All aspects of the employment process will be merit-based and applied without discrimination on the basis of race, color, religion, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Tennessee Performing Arts Center (TPAC) values staff diversity and actively encourages people from a variety of backgrounds with different experiences, perspectives, skills, and stories to advance our nonprofit mission and enrich our organizational culture

Additional Information

Benefits

How to Apply

Visit our website and apply through our career portal

https://www.tpac.org/about/employment/

Details

• Date Posted: December 20, 2023
• Type: Full-Time
• Job Function: Other
• Service Area: Arts / Culture