Retail Coordinator

Cheekwood Estate & Gardens

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Job Summary

Work for one of the most beautiful places in Nashville! Formerly the family home of Mabel and Leslie Cheek, Cheekwood now serves the public as a botanical garden, arboretum, and museum with period rooms and art galleries. Cheekwood’s mission is to stimulate the mind and nurture the spirit, of not only our visitors but our staff as well. 

The Cheekwood Retail Department is seeking a Retail Coordinator to drive sales and manage the daily operations of Cheekwood’s multiple gift shops. Cheekwood has two gift shops on the property. The NEW Garden Shop features décor, gifts, and children’s items. The Museum Shop sells jewelry, art, and books. There is also a Holiday Marketplace open from November-January as well as multiple pop-up events throughout the year. There are currently two Retail Coordinators who work together and both report to the Director of Retail.

Job Responsibilities

Essential Functions and Responsibilities:

• Training, motivating, and mentoring part-time retail staff.
• Communicating customer service and sales expectations to staff regularly
• Responsible for tracking store sales, meeting monthly revenue goals and actively adjusting when necessary to improve results.
• Monitoring part-time staff time and attendance
• Reviewing individual performance with staff and coaching as necessary
• Provide training to Retail Sales Associates and assist in the hiring process.
• Work closely with the Retail Director to maintain visual standards throughout the store and place new merchandise on the sales floor.
• Maintain an organized stockroom and backstock system.
• Inventory Management
• Implement loss prevention best practices and maintain low shrinkage.
• Receive shipments in a timely manner and ensure the accuracy of packing slips and invoices.
• Communicate with the Director of Retail about RTVs, claims, and inventory discrepancies.
• Enter purchase orders into the POS system, creating descriptions, categorizing, and pricing items.
• Analyze sales trends, sell-through, and pricing policies to ensure profitability.
• Responsible for monitoring opening/closing procedures within the Gift Shops.
• Operates Point of Sale system – completing sales, returns, and various other transactions.
• Be present on the sales floor during peak times and events and ensure proper floor coverage.
• Maintain online shop – taking product photos, uploading product descriptions and item images. Fulfilling web orders in a timely manner
• Occasionally assist with social media posts, including taking photos and writing copy
• Work with other departments at Cheekwood to drive visitors to Retail – including Marketing, Visitor Services, Education, and Membership

Qualifications

• Retail Leadership experience is required.
• Experience in Inventory Management systems and receiving.
• Proven track record of meeting sales goals
• Proficient in Microsoft 365 (Sharepoint, Outlook, Word, Excel)
• Excellent writing skills and attention to detail
• Strong organizational and analytical skills
• Ability to maintain an e-commerce site, including staging and taking photos, editing photos, and copywriting.
• Knowledge of merchandise and ability to upsell.
• Pleasant service-oriented demeanor and strong customer service skills
• Great interpersonal and communication skills and ability to work with diverse staff, customers, and vendors.
• Flexible schedule – must work 32-40 hours each week including several nights & most weekends throughout the year.
• Willing to walk/stand for extended periods.
• Ability to lift up to 40 lbs with frequent lifting/carrying.
• This position includes (or may include) working with or supervising volunteers.

Additional Information

Benefits

How to Apply

Please apply at: https://cheekwood.org/about/join-our-team/

Details

• Date Posted: April 3, 2024
• Type: Full-Time
• Job Function: Other
• Service Area: Arts / Culture
• Salary Range: $18.00 per hour
• Working Hours: 40 per week