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Community Care Fellowship

Resource Navigator

Community Care Fellowship


Job Summary

The Resource Navigator is a full-time position which functions in the coordination and management of
supportive services and resource navigation for guests of Community Care Fellowship. The Resource
Navigator should be aligned with Community Care Fellowship’s mission and core values.

Job Responsibilities

Guest Services

  • Connect guests with outside agencies
  • Prepare Homeless Letter Verifications as needed
  • Provide guidance and referrals and assist guests with expressed needs

Records, Meetings, & Administration

  • Maintain and prepare annual statistics of services provided
  • Enter and maintain guest’s records in HMIS and CCF’s SalesForce database
  • Assisting with other staff tasks as needed, contributions to social media content, occasional help with fundraising efforts, engagement with volunteers and supporters, and a general spirit of gratitude, teamwork, and collaboration
  • Attend Board meetings and Nashville-Davidson Continuum of Care meetings as needed

Resource Navigation

  • Creatively networking resources to open up opportunities for housing and critical services
  • Coordinate services and advocate for the guests with other agencies and service providers
  • Making contact and building relationships with people experiencing homelessness while providing resources, referrals, and support
  • Navigating complex social services with people so they can obtain needed resources like identification documents, healthcare, food assistance, transportation, housing, and other needed services and supplies
  • Help navigate people to move from encampments into permanent housing utilizing the Coordinated Entry System through HMIS

Program Coordination & Support

  • Work with other Resource Navigators from CCF, People Loving Nashville, and other partners to coordinate the Rapid Re-Housing program through tenant referrals from the Metro Homeless Impact Division
  • Work with the Associate Director and other staff to coordinate the CCF Mobile Navigation Center program by identifying, enrolling, and supporting guests through resource and housing navigation
  • Support the Employment & Education Manager in coordinating the CCF Career Counseling Program by scheduling counseling appointments, helping guests complete necessary paperwork, and helping guests find long-term sustainable employment that leads to self-sufficiency


  • Complete trainings as needed for continuing education and professional growth, such as:
  • Housing Navigator Training (Metro Homeless Impact Division) – required
  • HMIS Coordinated Entry Training (Metro Homeless Impact Division) – required
  • Other duties as assigned


Bachelor’s degree in related field and experience in working with vulnerable populations preferred.

Additional Information


Paid sick, vacation and holiday pay. Employee health, dental and vision insurance covered at 100%.

How to Apply

To Apply: Please email your resume to ryan@ccfnashville.org


  • Date Posted: May 1, 2023
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Start Date: 05/22/2023
  • Salary Range: 40,000-$45,000
  • Working Hours: 40 hrs/wk; M-F, 8:00am - 4:30pm