Resident Care Coordinator

AncoraTN

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Job Summary

AGENCY DESCRIPTION:

AncoraTN (ATN), formerly End Slavery Tennessee, works tirelessly to nurture survivor healing and strategically combat human trafficking in Middle Tennessee. We seek to break cycles of exploitation and support survivors of human trafficking as they heal from their traumas—offering long-term, comprehensive aftercare services. Through training communities and professionals, advocating for legal changes, and implementing prevention programming, AncoraTN works to stop human trafficking before it ever begins.

AncoraTN was founded in 2012 as a faith-based, not-for-profit organization for the purpose of community awareness and education. We strive to create an environment of faith and spirituality to restore hope and a lifetime of community. We are an agency committed to trauma-informed principles and seek to promote an environment focused on a diverse and inclusive team – all working towards the mission and vision of the organization.

REPORTS TO: Resident Manager

POSITION SUMMARY: The Resident Care Coordinator will provide services to survivors of human trafficking in Middle Tennessee utilizing ATN’s in-house services, contacts, community service providers, and other collaborations.

Job Responsibilities

• Monitor the houses for issues that may arise and provide the first level of supervision and support for the homes.
• Provide case management for residents.
• Maintain a small caseload and provide all necessary documentation in Apricot.
• Dispense medications for safe house clients.
• Provide additional support and supervision to Resident Staff.
• Call and inform on-call staff when crisis situations arise
• Maintain order in the homes as much as possible and use appropriate de-escalation techniques.
• Assist in welcoming new residents and coordinating with the Intervention Coordinator and Survivor Care Coordinators to make sure new residents are welcomed appropriately.
• Manage after-hour programming for the residents (groups, classes, transport from individual houses to groups, troubleshooting issues in-house, maintaining safety at home).
• Manage interpersonal conflict and create solutions with clients using a strengths-based approach.
• Comply with agency policy and procedures, maintaining all required documentation, including reporting for grants, in a professional and timely manner.
• Communicate, confer with, and coordinate care for clients with other direct services team members.
• Be on-call on a rotating basis for after-hours and weekend emergencies.
• Carry out duties assigned by the Resident Manager and Director of Programs.

The work of aftercare is diverse and complex, including a broad range of activities and frequently changing conditions, situations, and problems. The Resident Coordinator must be able to analyze problems and make prudent decisions while interpreting a variety of factors, problems, and alternative methods and procedures, and know when to bring in counsel from their supervisor. The Resident Coordinator must be willing and able to work in a trauma-informed, strengths-based culture and to make good, contextualized decisions at a moment’s notice.

Essential Functions:

• Establish strong, appropriate, and caring working relationships with victims of human trafficking in a safe house environment. Clients may include both minors and adults.
• Develop and maintain excellent working relationships with other organizations as needed, for case coordination and response.
• Coordinate closely with the Resident Manager and other staff members to carry out the mission and in the development of an ever-improving system of care for the survivors we serve.
• Maintain up-to-date documentation on clients and services for grant reporting and research purposes

Additional Responsibilities:

• Attend staff meetings and meetings in the community, as deemed appropriate and useful.
• May be called upon to represent the organization and share expertise at professional and community training and other events.
• Perform other agency-related duties or special projects, as directed by the supervisor. Duties may change according to organizational needs.
• Provide transportation for safe house residents.
• Assist in direct service donations.
• Assist in overseeing survivor closet and needs list.

WORK ENVIRONMENT:

Work is carried out primarily in a home environment with intermittent sitting, standing, walking, and some light physical activity or being in the office. Most work is performed through direct interaction with clients and using the computer, and phone and engaged in communication with on-call staff. Some car travel is required as needed (must be able to operate both personal and staff vehicles).

Relationships and Contacts:

• Director, Resident Manager, staff, and volunteers
• Community service providers, governmental and non-governmental.
• Referred clientele.

Qualifications

EDUCATION, EXPERIENCE, AND SKILLS:

• Bachelor’s degree in social work or related field
• Understanding of trauma-informed care.
• Demonstrated ability to understand and implement best practices around services for at-risk individuals and families.
• Demonstrated ability to de-escalate volatile situations.
• Moderate-level computer skills, including word processing and spreadsheets.
• People-oriented with a demonstrated ability to build rapport and gain trust with diverse populations.
• Ability and willingness to work irregular hours when needs dictate.
• Ability to work effectively under pressure.
• Excellent organizational and communication skills, both written and oral, and prompt response to messages.
• Able to maintain confidentiality, as required by law and in the best interests of survivors, staff, and the agency.
• Fast learner, quick mind, capacity for hard work, teachable and flexible.
• Valid driver’s license, state-required driver’s insurance, and access to reliable personal transportation.
• Experience managing staff preferred.
• Experience in the case and/or residential management or equivalent position with experience working with trauma, substance abuse, sexual exploitation, victim assistance, child protective services, youth in foster care, or human trafficking populations.
• A working knowledge of mainstream resources.

ADDITIONAL REQUIREMENTS: 1. Initial and subsequent random drug screening is required as per agency policy. 2. A background check is required. 3. Must be willing and able to embrace and exemplify our core values.

Additional Information

Benefits

How to Apply

To apply for this job, please submit a cover letter and resume to jobs@ancoratn.org with your name and title of the position you are applying for in the subject line. No phone calls were accepted for this position. No phone calls were accepted for this position.

**AncoraTN recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.**

Details

• Date Posted: March 6, 2024
• Type: Full-Time
• Job Function: Other
• Service Area: Social / Human Services
• Start Date: 04/01/2024
• Salary Range: $50,000-$56,000
• Working Hours: Saturday-Wednesday 12pm-8pm