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Nashville International Center for Empowerment

Resettlement Case Manager (Gallatin)

Nashville International Center for Empowerment


Job Summary

Nashville International Center for Empowerment (NICE), established in 2005, is a nonprofit 501 (c) 3 community base organization dedicated to ensure refugees and immigrants achieve their full potentials now and for generations to come. The Resettlement Case Manager will report to the Gallatin Site Manager. The Resettlement Case Manager will primarily support newly arriving refugees.  The Resettlement Case Manager will help refugees obtain the resources and life skills to become self-sufficient and achieve sustained social and economic wellbeing. This is a full-time 40+ hours position.

Job Responsibilities

Major Responsibilities:

  • Pick up arriving refugees from the airport at any time of day
  • Assist refugees in enrolling in social services (food stamps, social security card, ESL, DMV, etc.)
  • Assist refugees in adjusting to life in Gallatin (grocery shopping, doctor’s appointments, etc.)
  • Maintain detailed case files and case notes of each individual case
  • Meet all mandated core service and paperwork deadlines and requirements
  • Effectively communicate with refugee families, staff, supervisor, donors and volunteers
  • Support apartment set ups – ability to lift and move heavy items (75lbs+)
  • Help clients enroll in cash assistance and employment program
  • Administer monthly cash assistance payments and track expenses
  • Conduct monthly check in meetings with clients to ensure compliance with program responsibilities when it comes to understanding the program guidelines and compliance rules (RSS/RCA/MG- Cash assistance and employment)
  • Coordinate with colleagues across departments on addressing participant needs and barriers to self-sufficiency
  • Assist clients in finding employment
  • Support Resettlement program and fellow case managers as needed
  • Attend staff and program meetings as scheduled
  • Other duties as assigned



  • Ability to work under pressure and adhere to deadlines
  • Excellent time management skills and ability to prioritize tasks
  • Strong written and oral English proficiency (attention to detail with paperwork)
  • Ability to drive a box truck and lift items over 75lbs repeatedly
  • Strong interpersonal and verbal communication skills
  • Ability to work as part of a team and independently
  • Knowledge of MS Office, working in databases, internet and email
  • Willingness to work occasional non-traditional hours, such as nights and weekends
  • Ability to work as part of a diverse team
  • Reliable transportation
  • Previous experience working with refugees preferred but not required
  • Undergraduate degree preferred but not required
  • Candidates that can speak any of the following: Swahili, Kinyarwanda, Arabic, Dari, Spanish or Burmese preferred but not required

Additional Information


Salary Range: $37,000-$40,000

Benefits: Paid holidays, vacation and PTO, health insurance and 401k


How to Apply

TO APPLY: Send cover letter and resume to careers@empowernashville.org.

Applications without requested information will not be considered.

Qualified candidates will be contacted for an interview. No calls or emails.


NICE is Equal Opportunity Employer


  • Date Posted: February 9, 2023
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 03/06/2023
  • Salary Range: $37,000-$40,000
  • Working Hours: 40 hrs/wk