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Nashville International Center for Empowerment

Resettlement Associate Program Manager (Gallatin)

Nashville International Center for Empowerment


Job Summary

Resettlement Associate Program Manager (Gallatin)

Nashville International Center for Empowerment, established in 2005, is a nonprofit 501(c)(3) ethnic community-based organization dedicated to ensure refugees and immigrants achieve their full potential now and for generations to come. The Resettlement Associate Program Manager will report to the Gallatin Site Program Manager. The Resettlement Associate Program Manager will assist in managing the day-to-day operations of the programs as well as carry a case load. The emphasis is on providing leadership and training to the program staff. This is a full time, 40+ hour position.

Job Responsibilities

Major Responsibilities

  • Assist in providing supervision to all Resettlement Program staff
  • Responsible for assisting in hiring and training staff in Resettlement staff
  • Ensure good working relationships and clear communication with NICE’s network of stakeholders, federal, state, local government and national and local Volunteer Agency partners
  • Assist in all aspects of Resettlement with an emphasis on Preferred Communities (PC) Program: case management, airport pick-ups, transportation of clients, housing set up, etc.
  • Assures that all Preferred Communities (PC) refugee health services program requirements are met on time
  • Oversee delivery of client services and the supporting documentation in the format and frequency required under the terms of program agreements (PC & Resettlement)
  • Reviews and analyzes program policies and inquiries and progress in compliance with the Office of Refugee Resettlement (ORR) standards to ensure provision of timely and quality services to vulnerable refugee populations
  • Provides and coordinates programmatic support that promotes refugee self-sufficiency and community integration with focuses on leadership and management, affiliate relationships, social engagement practices, and knowledge management
  • Provide reports to donors, leadership and governance board as required
  • Attend leadership, organizational and partnership meetings and conferences
  • Implements and maintains quality control processes to be prepared for all audits
  • Meets all mandated core services and paperwork/reporting deadlines
  • Assists with administrative tasks/reports affiliated with program operations
  • Other duties as assigned


Successful candidates will demonstrate:

  • Demonstrated ability to build and maintain strong professional relationships and effectively engage stakeholders to accomplish common goals.
  • Experience managing multiple tasks simultaneously with high attention to detail in a fast-paced, rapid-growth, and intellectually-demanding environment.
  • Ability to remain flexible and responsive to evolving program needs
  • Strategic thinker with ability to execute tasks while ensuring work is targeted and aligned with organizational priorities.
  • Strong analytical skills, with the ability to think in innovative ways and the ability to communicate with a variety of diverse audiences.


  • Must hold a Bachelor’s Degree. Masters preferred
  • Minimum 2-4 years of management experience
  • Experience in refugee resettlement preferred but not required
  • Demonstrated knowledge of Microsoft Office, CRM databases and data systems
  • Knowledge of current social services, employment/labor, and welfare issues and trends preferred but not required
  • The employee must occasionally lift and/or move more than 75 pounds
  • Willing to work unconventional hours (nights and early mornings)
  • Candidates that can speak any of the following: Swahili, Kinyarwanda, Arabic, Dari, Spanish, Burmese, Russian or Ukrainian are preferred but not required
  • Reliable transportation

Additional Information


Job Type: Full-Time

Salary Range: 39,000-$45,000/yr.

Benefits: Paid holidays, vacation and PTO, health insurance and 401k

How to Apply

Contact Information and Procedure:

Send resume and cover letter to careers@empowernashville.org. Qualified candidates will be contacted for an interview. No calls. Applications without requested information will not be considered.


Nashville International Center for Empowerment does not and shall not discriminate on the basis of race, ethnicity, color, religion (creed), gender, gender identity/expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors and vendors.


  • Date Posted: February 9, 2023
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Social / Human Services
  • Start Date: 03/06/2023
  • Salary Range: $39,000-$45,000
  • Working Hours: 40 hrs/wk