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Medical Foundation of Nashville

Regional Care Navigator / Care Coordinator Bilingual (Spanish/English)

Medical Foundation of Nashville


Job Summary

Project Access Nashville Specialty Care (PANSC), a program of the Nashville Academy of Medicine and Medical Foundation of Nashville, provides access to specialty care to Nashville’s uninsured who are 200% or below poverty in Middle Tennessee. The care navigator serves as a front-line liaison and advocate for patients, helping to connect them to the care they need. This position provides individualized, needs-driven, patient- family centered, case management services to patients and their families, including connecting the patient to internal and community services that improve health and well-being. The position plays an integral role in maintaining the integrity of the program and directly interacts with Spanish-speaking patients as well as clinic office staff. The ability to protect confidential information is critical. Excellent communication skills, both written and verbal, are essential. 

Spanish proficiency is required.


  • The first 90 days will be full-time in-office (Nashville, TN 37205).
  • Following the orientation period, the position transitions to hybrid – remote for three days and in-office for the remaining days.

The Nashville Academy of Medicine / Medical Foundation of Nashville is an equal-opportunity employer.

Job Responsibilities

Job functions:

  • Maintains positive relationships with patients and program partners.
  • Requires the ability to interact with a variety of people.
  • Directly responsible for managing referrals received from clinics, with precise attention to detail, process, and follow-through.
  • Outreach to patients for follow-up and phone calls.
  • Collects and evaluates financial and residency information from patients.
  • Must handle difficult interpersonal situations with integrity.
  • Significant data entry and record maintenance.
  • All other duties as assigned.


  • Work closely to coordinate patient care, communicating with patients along the way.
  • Track, and manage process referrals from more than 55 clinics into the PANSC network.
  • Receive faxes / discuss medical issues and potential eligibility with clinic providers.
  • Determine the eligibility of patients.
  • Collect financial records from patients.
  • Communicate appointment information and other instructions to patients, via phone and mail.
  • Follow up with and re-verify patients as needed.
  • Patient Advocacy (Helping Spanish-speaking patients navigate the health care system and locate additional resources beyond the scope of our program when needed).
  • Answer incoming phone calls.
  • Assist other staff members as needed.



  • Live in one of the following cities or counties:
  • Dickson (Dickson County)
  • Centerville (Hickman County)
  • Columbia (Maury County)
  • Spring Hill (Maury County)
  • Manchester (Coffee County)
  • Murfreesboro (Southern Rutherford County)
  • Woodbury (Cannon County).
  • Fluency, both written and verbal, in Spanish and English.
  • Passionate about helping the underserved and in full agreement with our mission and core values.
  • Requires a minimum of a two-year post-secondary education. Four-year degree preferred. Current students near graduation will be considered.
  • Strong attention to detail is required.
  • One year of work experience is preferred. Internships will also be considered.
  • Exceptional interpersonal and relational skills.
  • Must be a team player.
  • Ability to quickly learn and adapt to new skills.
  • Exceptional multi-tasking skills are critical for success in this role.
  • Excellent customer service and organizational skills.
  • Proven ability to communicate both in written and verbal forms with people from a variety of backgrounds.
  • Proficiency in the Microsoft Office suite of computer programs (Word, Excel, etc.)

Functional Competencies: 

  • Organizational skills, prioritization, communication, teamwork, time management, initiative, reliability and dependability, conflict resolution, customer service, and interpersonal skills.

Additional Information


  • Dental Insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • 401(k) & employer match

How to Apply

Please submit a resume and a cover letter addressing the question below with “Spanish-Bilingual Care Navigator” in the subject line with your name to info@nashvillemedicine.org. No phone calls, please.

  • Please describe your education and practical experience with the Spanish language.


  • Date Posted: February 6, 2024
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Health (Physical, Mental)
  • Start Date: 04/01/2024
  • Salary Range: $18-$20 per hour
  • Working Hours: 40 per week, 8:30AM to 4:30PM, Monday through Friday