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Nashville International Center for Empowerment

Refugee Support Services and Cash Assistance Case Manager – Gallatin Site

Nashville International Center for Empowerment

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Job Summary

Nashville International Center for Empowerment (NICE), established in 2005, is a nonprofit 501(c)(3) community-based organization dedicated to ensuring refugees and immigrants achieve their full potential now and for generations to come.

The Refugee Support Services and Cash Assistance Case Manager will report to the Associate Manager of Refugee Support Services. The Refugee Support Services and Cash Assistance Case Manager will work collaboratively on both the Refugee Support Services and Refugee Cash Assistance teams. This position will help refugees obtain the resources and life skills to become self-sufficient and achieve sustained social and economic well-being. This a full-time, 40+ hour per week position.

Job Responsibilities

General Responsibilities:

  • Responsible for maintaining a caseload of clients seeking employment
  • Assisting clients in the job search process, including applications
  • Providing transportation as needed for interviews and orientation
  • Collaborate with both NICE-Nashville and NICE-Gallatin teams
  • Conduct cash assistance enrollments and maintain documentation to determine clients’ eligibility
  • Ensuring good working relationships and clear communication with clients and employers, as well as maintaining NICE’s network of stakeholders
  • Providing individual assessments for clients and follow-up services during the eligibility period
  • Provide training for clients as needed, such as bus training and resume-building
  • Maintaining clients’ files, both digital and physical
  • Maintain confidentiality with clients
  • Additional duties as assigned

Qualifications

Requirements:

  • Ability to work with a diverse team
  • Ability to plan, prioritize, manage, and complete tasks on a deadline
  • Ability to remain flexible and responsive to evolving program needs
  • Strong interpersonal and verbal communication skills
  • High levels of motivation, self-reliance, and independence
  • Attention to detail
  • Excellent written and oral English proficiency
  • Advanced computer and typing skills
  • Candidates who can speak any of the following: Swahili, Kinyarwanda, Arabic, Dari, Pashto, Spanish, Burmese, or Nepali are preferred but not required
  • Reliable transportation

Additional Information

Benefits

Salary & Benefits:

  • Job Type: Full time
  • Salary Range: $37,000-$40,000
  • Benefits: Paid holidays, vacation and PTO, health insurance, dental, vision, and 401(k)

How to Apply

Requirements:

  • Ability to work with a diverse team
  • Ability to plan, prioritize, manage, and complete tasks on a deadline
  • Ability to remain flexible and responsive to evolving program needs
  • Strong interpersonal and verbal communication skills
  • High levels of motivation, self-reliance, and independence
  • Attention to detail
  • Excellent written and oral English proficiency
  • Advanced computer and typing skills
  • Candidates who can speak any of the following: Swahili, Kinyarwanda, Arabic, Dari, Pashto, Spanish, Burmese, or Nepali are preferred but do not require reliable transportation

Details

  • Date Posted: January 10, 2024
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Salary Range: $37,000-$40,000
  • Working Hours: 40 hrs/wk