2024 Membership Renewal is now open! Renew your organization’s membership today!


Refugee Resettlement Case Manager (Nashville)



Job Summary

Refugee Resettlement Case Manager (Nashville)

Classification: Non-exempt

Salary Grade/Level/Family/Range: $38,000-$42,000

Reports to: Client Services Manager

Date: 8/4/23


The Refugee Resettlement Case Manager provides appropriate case management and support services to newly arrived refugees, asylees, Special Immigrant Visa (SIV) holders, and Afghan Humanitarian Parolees to foster successful resettlement and integration. The New Arrival case manager accompanies refugees to assist them in accessing core Reception & Placement (R&P), Afghan Placement & Assistance (APA), and Matching Grant (MG) services. The R&P, APA, and MG programs aim to effectively support individuals as they adjust to their new country and attain self-sufficiency in the community. The Refugee Resettlement case manager will provide support to all refugee clients scheduled to arrive locally for a period of at least 90 days and up to 180 days.

Job Responsibilities

Essential Functions

  • Provides translation/interpretation services as needed to English.
  • Provides direct services to/Inspiritus clients as assigned in a professional, courteous, and caring manner.
  • Prior to refugee arrival, the case manager will facilitate or coordinate to find appropriate housing for the client as needed.
  • The Refugee Resettlement case manager will pick up newly arrived refugees from the airport and provide linguistically and culturally appropriate interpretation as needed to do an initial home visit and safety check.
  • Provide warm meals and conduct a 24-hour home visit to ensure client concerns are addressed.
  • Accompanies clients to appointments as needed for services (e.g., health screening, social security appointment, DHS benefit enrollment, ESL/school registration/WIC.
  • Assists refugees to complete and submit forms or applications for appropriate services.
  • The Refugee Resettlement case manager will complete appropriate employment referrals and assist with (MG) service enrollment and coordinate with the employment team to ensure appropriate employment placement as needed.
  • Ensure the client receives extended cultural orientation within 90 days.
  • Submits all documentation required to prove that services have been provided. This may involve copying original documents.
  • Maintains all records and client files in an accurate, complete, confidential manner as required.
  • Maintains personal and professional boundaries in the performance of the job.
  • Maintains financial and payment documentation required by grants for R&P and MG programs.
  • Conforms with and abides by all regulations, policies, work procedures, and instructions.
  • Develops individualized, holistic service plans based on client needs for R&P and MG.
  • Networks and develops community contacts with other social service providers, including both mainstream providers and those that serve refugees exclusively. Uses contacts and networking to create and maintain a database of client services to supplement those that Inspiritus provides.
  • Forges mutually respectful partnerships with clients, co-workers, and employers.
  • Participates in Inspiritus functions and public relations activities.
  • Participates in in-service training and conferences related to the programs.
  • Complies with the various federal, state, or local laws that apply to and regulate job responsibilities.
  • Strives toward excellence in the areas of innovation, performance, and extraordinary acts.



  • Ensures that all R&P arrivals are provided with all core services within the 90-day service period.
  • Ensures that the Matching Grant client self-sufficiency rates meet or exceed LIRS network averages in coordination with Inspiritus Employment Team.
  • Ability to work in a team environment with a diverse group of people.
  • Ability to communicate effectively with the Refugee Services Program Manager and other team members.
  • Ability to manage a mobile workforce.
  • Ability to rapidly learn new computer applications.
  • Ability to respond promptly to requests.

Supervisory Responsibility: None

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the responsibilities of this job, the employee travels by personal motor vehicle and is exposed to changing weather conditions. May perform job functions at out-posted locations as assigned.

Physical Demands

Regularly required to talk and hear in person and on the telephone. Required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls: and reach with hands and arms to operate a computer and other office equipment. Required to operate a personal vehicle. The employee frequently lifts and or moves up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Travel: 50% locally

Required Education and Experience

  • Two years of previous direct work experience in a culturally diverse environment or an equivalent combination of education and experience.
  • Ability to organize multiple client-related activities.
  • Excellent oral and written communication skills in English.
  • Ability to balance the needs of the client and the employer.
  • Conviction about the capacity of people to grow and change.
  • Ability to set limits and maintain the helping role of the practitioner.
  • Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and Outlook.
  • Must have the ability to communicate with all persons in a culturally competent manner.
  • Must be sensitive to the service population’s cultural and socioeconomic characteristics.
  • Must own a personal multi-passenger vehicle, hold a valid Tennessee Driver’s license, and have personal auto insurance and a good driving record.
  • Or an equivalent combination of education, experience, competencies, skills, and knowledge that ensures the successful completion of the essential job responsibilities.

Preferred Education and Experience

  • Bachelor’s degree with a concentration in a relevant field (social work, counseling, public health, or psychology) or equivalent experience

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Information



Inspiritus is a faith-based nonprofit that drives positive social change in communities across Georgia, Tennessee, and Alabama.  Formerly known as Lutheran Services of Georgia and Lutheran Services in Tennessee (since 1929), our organizations merged in January 2019 to form Inspiritus.

The new name embodies the essence of our mission and vision. Inspirit means to fill with strength or courage, and that is what we do.  We inspirit.  Learn more at weinspirit.org


We believe our staff is the heart and soul of the organization. Our workplace culture is challenging, supportive, collaborative, and mission-driven. Working at Inspiritus means working somewhere full of engaging, savvy, diverse people who care deeply about pushing our work forward.

You’ll enjoy a welcoming and casual professional environment, career development opportunities, and benefits like health care, Paid Time Off, flex hours, and a 403b match. If you want to work in a progressive organization, where you can build something meaningful, we would love to hear from you.

How to Apply

To apply, please visit https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=82465&clientkey=CB88133EB20DD5151828F4B95483B0B7


  • Date Posted: August 8, 2023
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Salary Range: $38,000-$42,000
  • Working Hours: Monday through Friday, 8:30 a.m. to 5 p.m.