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American Red Cross

Program Specialist, Disaster Services

American Red Cross


Job Summary

We are seeking a Disaster Program Specialist to support our Tennessee Region, working out of our Nashville Office.

The Disaster Program Specialist (DPS) will provide functional support to the Disaster Program Manager and Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. The DPS will support the Disaster Program Manager and volunteer workforce to support local communities by providing services to include but are not limited to response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted.

Job Responsibilities

Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes, and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. Functional areas may include Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign.

Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals.

Support local preparation, response, and recovery activities as well as maintain government partnerships with assigned territories. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside the immediate region. This may include physical deployment to impacted communities.

Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the assigned programs to support functional areas of the disaster cycle in order to meet the needs of the assigned geography.

Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners and Volunteer Organizations Active in Disaster, Emergency Management Agencies, and Local Emergency Planning Committees (VOADs, EMAs, and LEPCs). May evaluate and report the effectiveness of the program or service. Prepare recommendations for continuous improvement.

Serve as the Red Cross thought leader as needed at the local level with government and other agencies and organizations involved in the disaster. Key representative of the Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensure activities are in compliance with regional and national procedures and policies.


Education: Bachelor’s degree required.
Experience: Minimum 3 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required.

Skills & Abilities: Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal, and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of the program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to interpret program trends, and results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem-solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management, and process improvement. Individuals must be customer-oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate-level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. Ability to work in a matrixed environment and on a team.
Travel: Travel may be required.

Additional Information


We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance your learning.

  • Medical and dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO + Holidays
  • 401K with a 5% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition

How to Apply

All applicants must apply online at redcross.org/careers or


Resumes will not be accepted via mail or email.


  • Date Posted: February 27, 2024
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 03/18/2024
  • Working Hours: Standard weekday office hours that requirement flexing for nights and weekends.