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Doors of Hope

Post- Release Case Manager

Doors of Hope


Job Summary

Case Manager will work with serving women who suffer from mental health and substance abuse within the homeless and justice system to successfully re-enter society with life skills to be self-sufficient and reduce recidivism.

Job Responsibilities

  • Meet with each client once weekly for the first 90 days for case management services and bi-weekly after 90 days,  following a trauma-informed care model.
  • Establishes plan of care with client that includes daily schedules and routines; identifies needs and coordinates services, connects and links to community resources, transportation and escorts when appropriate
  • Facilitates, connects and oversees program progress of each client – this may include, but is not limited to:
    • Basic needs (clothing, food, legal identification)
    • Transitional housing
    • Self-care
    • Pro-social life skills
    • Cognitive behavioral therapy
    • Legal issues
    • Job skills
    • Employment
    • Mental health care
    • Relapse prevention involvement
    • Finding permanent housing
    • Budgeting
    • Proper documentation of case notes in agency required databases
    • Conduct thorough client resident inspections
  • Ensure all clients on caseload are creating and accomplishing client-centered goals that are monitored and updated regularly
  • Observes progress by continually re-assessing needs; monitoring and evaluating goals and objectives set by client in the plan of care and maintaining progress notes
  • Facilitating interdisciplinary approaches
  • Analyzes therapeutic case records from clinicians, as needed, to identify and ensure goals, objectives, and community resources are documented and progress is monitored.
  • Monitors cases by verifying clients’ attendance, observing and documenting any self-reported value and comfort level of clinical treatment while in the program, advocates for needed services and entitlements, obtains additional resources, intervenes in crises, and provides personal support
  • Monitors and documents daily progress of significant changes in client’s behavior, achievements, or barriers in order to provide additional resources
  • Communicates clients’ progress by participating in weekly Doors of Hope team meetings and evaluations
  • Prepares reports by collecting, analyzing, and summarizing programming outcomes and results
  • Updates job knowledge by participating in educational opportunities and professional development through trainings and professional organizations
  • Perform other duties as assigned


The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s Degree or working towards a Bachelor’s degree in social work, criminal justice or a related field
  • Experience working with re-entry, substance use disorders, mental health, or co-occurring disorder preferred
  • Previous case management preferred


  • Excellent documentation skills.
  • Possess a valid driver’s license with acceptable driving record
  • A strong sense of and respect for confidentiality concerning participants and fellow employees.
  • Ability to appropriately respond to crisis situations
  • Effective Communication: Ability to effectively communicate through oral, written and technological means; actively listening and expressing oneself clearly, to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience.
  • Initiative and Self-motivation: Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision.
  • Stress Tolerance: Displays emotional resilience and the ability to withstand pressure on an on-going basis; Deals with difficult situations while maintaining performance; Seeks support from others when necessary and uses appropriate coping techniques
  • Team Work: Works collaboratively with other to achieve goals and objectives; continually tries to improve team effectiveness; hold self and others accountable for team performance; motivates and encourages all members to work together in order to achieve maximum results; Supports group decisions and puts group goals ahead of own goals; effectively interacts with others
  • Skills in Microsoft Word, Excel, and Outlook in order to keep records, communicate within and
  • outside of the Agency and organize pertinent data and program materials.
  • Regular work attendance.

Additional Information


  • 4 day work weeks
  • 10 paid holidays
  • PTO
  • Health Insurance reimbursement

How to Apply

Please email your resume to HR at csudberry@opendoorsofhope.org


  • Date Posted: March 16, 2023
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Social / Human Services
  • Salary Range: $37,000-$40,000
  • Working Hours: 36 hrs/wk, TUES-FRI, 8:30am-5:30pm