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Nashville Humane Association

Pawsitive Impact Program Coordinator

Nashville Humane Association


Job Summary

Nashville Humane Association’s (NHA’s) Pawsitive Impact Program Coordinator (PIPC) counsels the public on how to maintain responsible ownership of their pet(s) and provides resources both through NHA and the community to help facilitate. Diverts unnecessary intake and animal surrender to NHA. The position supports Pet Intake/Admissions tasks as needed. Provides quality animal and people care in accordance with the NHA mission, goals, and management philosophy. Must be physically active, reliable, compassionate, and willing to learn and follow NHA protocols for customer service, cleaning, sanitation, animal handling, and maintaining confidentiality. Experience with animals is a plus but not required. Other duties may be assigned.

Job Responsibilities


  • Work with the Director of Operations and Executive Director to support and sustain animal ownership in our community reducing NHA animal intake and helping ensure humane capability levels. This position includes annual, monthly, and weekly objectives. Regular status reports. Formulate and recommend strategies to expand and improve operations.
  • Manage the help desk for all pet-related assistance requests. This includes requests for owner surrenders, rehoming, food bank, partner pick-up requests, supply drop-off inquiries, low-cost vaccine clinic requests and scheduling, trainer partnerships, and behavior intervention needs.
  • Collect available information and resources to assist pet owners with options for providing responsible pet ownership and care for their pet while assisting in maintaining pet ownership.
  • Create and maintain a community resource guide with accurate and up-to-date information that can be shared with the public to assist in promoting sustained pet ownership.
  • Counsel potential animal surrender owners utilizing the community resources gathered to promote and maintain pet ownership and divert intake into NHA. This may include but is not limited to behavioral training, food bank access, down payment deposit assistance, and social services.
  • Create and compile regular reports for shelter leadership regarding community resources, interactions, and statistics.
  • Document all interactions through shelter management software. This includes creating profiles for anyone who reaches out via the PIP contact form on the website, anyone who utilizes the weekly foodbank, anyone who calls the help desk, and anyone who shows up in person at the shelter without an appointment seeking information and assistance.
  • Work with the Social Media and Website coordinator to keep the PIP page up to date with information, training opportunities, contact information, and resources.


  • Work with the Director of Operations, Executive Director, and other appropriate staff, to maintain animal flow and ensure humane capacity level goals with NHA, including annual, monthly, and weekly objectives.
  • If the PIPC is unable to divert intake, the PIPC will also handle Pet Intake/Admissions into the shelter.
  • Maintain an up-to-date understanding of shelter census and an up-to-date understanding of the specific conditions of various pets within census; ensuring that the appropriate balance of animals, census, humane capacity, and flow is maintained within NHA.
  • Conduct initial primary animal assessment; making assessments regarding animal condition, health and welfare, owner retention potential, and whether pet meets NHA admission standards, in conjunction with current census and humane capacity levels at NHA.
  • Act as a public liaison for NHA to the public regarding NHA’s managed admissions process, including educating owners on NHA admitting procedures, scheduling appointments, serving as a visible customer service representative on behalf of NHA, pet owner retention counseling, collection of payments, and fees, and other customer service tasks and operations.
  • Compile and create regular reports for kennel staff regarding shelter intake/census.
  • Participate in weekly meetings with shelter staff to share input on intakes, owner surrenders, return to shelters, and any other pieces that are important regarding any animal that had been admitted to NHA within the week.


  • Attend and support NHA events, outreach opportunities, fundraising, and other events as necessary, as requested by shelter leadership.
  • Attend events such as Pride Chamber, community outreach events, resource fairs, and other events to promote the PIP program and learn from peers in the community.
  • Solicit for donations and suggestively sell retail products, promote NHA services, and share information about adoption promotions and other pertinent information.
  • Accurately complete paperwork pertaining to adoptions, collect information provided, and input data in a comprehensive and accurate manner.
  • Coordinate donation food deliveries from grant partners.
  • Schedule donation drive pick-ups with rescue partners around Middle TN.
  • Responsible for tasks that help to increase the number of adoptions such as collaborating with the Marketing team to collect content or assist in content collection processes.
  • Understand worked time and break/lunch schedule as applicable


  • Perform shelter support tasks and any additional shelter cleaning duties, as assigned.
  • Collect intake system information, maintain data integrity within the shelter database system; execute and store shelter animal intake photos.
  • Provide weekly status updates to appropriate shelter stakeholders, and shelter leadership.
  • Provide monthly intake statistics for shelter leadership.
  • Track monthly amounts of donated food during the food bank.
  • Track monthly visits to low-cost vaccine clinics.
  • Maintain appropriate inventory of supplies pertaining to animal intake and managed admissions.


  • Ability to follow directions and adhere to NHA shelter policies and procedures, behavior management, and training protocols.
  • Ability to learn and perform the skills of safe animal handling per NHA protocols.
  • Ability to work continuously on your feet in a physically demanding job.
  • Ability to complete tasks easily and repeatedly like mopping, scrubbing, bending, and lifting up to 50 lbs.
  • Ability to work in inclement weather.
  • Ability to work with varied species.
  • Self-motivation, teamwork, strong communication skills, and ability to handle stress in a calm, respectful manner.
  • Ability and willingness to work a varied schedule including weekends. NHA is a drug-free environment.
  • Reliable transportation is a must and the responsibility of the employee.
  • Responsible for supporting shelter staff, when necessary, at the direction of the Director of Operations and Executive Director.
  • Additionally, this position may be responsible for other duties as assigned though not specifically enumerated above.
  • Possess a high degree of discretion, integrity, professionalism, and accountability, consistent, punctual, regular attendance, professional image, and demeanor both in person and online.
  • Able to successfully travel and maneuver within the day-to-day workspace.
  • Valid Driver’s License.
  • All positions require working with and in direct contact with shelter animals and various other wildlife.


  • High School Diploma or GED.
  • My Social Work background and experience are a plus.
  • Experience handling animals in a professional environment is a plus.
  • Self-starting attitude, strong communication skills, and customer service skills.
  • An empathetic, diplomatic, and compassionate approach to navigating emotional situations.
  • Basic computer experience including MS Office Suite, email, and calendar.
  • Able to work flexible hours, including some nights, weekends, and holidays.
  • Time management skills, ability to work alone, or in groups, critical thinking skills.
  • A valid Driver’s License is a must.

Additional Information


  • Simple IRA with a 3% company match
  • Paid Time Off
  • MAP
  • Health Insurance
  • Dental Insurance
  • Supplemental Insurance

How to Apply

Email: Brendan@nashvillehumane.org


  • Date Posted: June 2, 2024
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Animal Welfare
  • Start Date: 06/17/2024
  • Salary Range: $38-$50,000.00
  • Working Hours: Tue-Sat 40 hrs/wk