Partner Success Manager
Job Title: Partner Success Manager
Reports To: VP of Development
FLSA Status: Exempt – Salary
Location: Remote – Some Travel Required
MentorHub (“Supportive Accountability Hub, Inc.”) was founded as a nonprofit 501c3 in 2020 to advance equitable and unfettered access to evidence-based behavioral health, education, and human services for people everywhere. Today, we work side-by-side with practitioners, researchers, and communities to create technology and specialized mentoring services that can multiply the impact of mentors and youth service providers and remove systemic, geographic, and social barriers to receiving effective and affirming support. As a young nonprofit, MentorHub offers entrepreneurial and mission-driven professionals a rare opportunity to grow with an organization that is committed to creating networks of care, opportunity, and belonging that leave no one in the margins.
The Partner Success Manager (PSM) role is an excellent opportunity for individuals with a background in human services, youth development programs, and/or sales to expand their impact. This role involves supporting partners in successfully adopting and utilizing the MentorHub platform and services. The PSM will use their experience, comprehensive knowledge of MentorHub’s functionalities, and an understanding of partner needs to aid in the effective integration and optimization of the MentorHub platform in partners’ operations.
The PSM is an engaging, full-time or part-time, remote position. We are looking for the right person to join our team and can be flexible about the arrangement. This position will report to the VP of Development. The main responsibility of the PSM is to ensure a seamless and positive experience for users of the MentorHub platform, covering the entire spectrum from the initial engagement to subscription renewal. The PSM acts as the primary contact for prospective partners, playing a vital role in presenting the MentorHub platform, understanding partner needs, aligning our services to those needs, and nurturing collaborative relationships for both short and long-term success.
The PSM should possess an entrepreneurial mindset, combining an understanding of the challenges in youth-centered program delivery with a solution-focused and outcome-driven
approach. They are dedicated to helping programs achieve their goals through innovative use of the MentorHub platform.
Key Responsibilities include managing the entire customer journey, from increasing awareness about MentorHub to onboarding new partners and ensuring ongoing satisfaction. This includes, but is not limited to:
Engage proactively with current and potential partners through strategic outreach, networking, conference participation, social media, and events.
- Stay informed about effective mentoring models, their goals, target populations, and structures.
- Handle the partner pipeline, respond to inquiries, conduct discovery calls, and perform product demonstrations.
- Collaborate with the Director of Operations and the VP of Development in managing subscription sales and licensing agreements.
- Onboarding and Support
- Oversee the onboarding process, assist in platform configuration, and offer continuous support for the first 90 days, including user training and resources.
- Partner Experience
- Develop and maintain on-demand resources in collaboration with the team.
- Build and maintain an up-to-date and user-friendly Knowledge Base.
- Work with the Platform Manager to inform partners about updates and new features with minimal disruption.
- Build partner relationships through regular communication, collecting feedback on platform usage, soliciting ideas for new features, and exploring new opportunities.
- Aggregate partner feedback to enhance the ongoing development of the MentorHub platform.
- Manage communication with prospects and existing partners, ensuring organized and effective customer service focused on retention and sales.
The ideal candidate should have strong project and/or program management skills, exceptional communication abilities, organizational insight, and a customer service orientation targeting customer retention. Sales experience is advantageous, along with the ability to prioritize and manage time effectively.
- Exceptional communication skills to build and maintain relationships with stakeholders
- Ability to work independently and collaboratively.
- Sales experience is preferred.
- Experience working in human services, schools, and/or youth development is highly desired.
The salary for this position is $25.00 per hour, with significant opportunities for advancement. MentorHub provides the following benefits to our team to help support a healthy work/life balance:
- Medical, Dental & Vision Health Care Plans for full-time employees
- Company Paid Life Insurance for full-time employees
- 401(k)We match 100% of employee contributions up to the first 3% of pay and 50% of employee contributions on the next 2% of pay, and staff is 100% vested upon enrollment
- Unlimited Paid Time Off
- 20 paid holidays
- Work remotely so you can live and work wherever you like
Americans with Disabilities Act
Employees must be able to perform all essential job functions, with or without reasonable accommodation.
MentorHub values a diverse workplace and strongly encourages all genders, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. MentorHub is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
How to Apply
- Date Posted: January 24, 2024
- Type: Full-Time
- Job Function: Other
- Service Area: Social / Human Services
- Salary Range: $25.00 per hour