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Hope Clinic for Women

Parenting Support Program Manager

Hope Clinic for Women


Job Summary


Hope Clinic is a faith-based safe and confidential place for anyone dealing with life choices regarding past, present, and future pregnancies. We provide medical care, professional counseling, education, mentorship, and practical support regardless of age, race, religion, or ability to pay.


As Hope Clinic’s Parenting Support Program Manager (internally: Bridge Manager), we’re looking to you to critically observe our current program and make a thorough plan to improve client outcomes, manage substantial change, and increase monthly participant engagement from 35% to 60% as well as improve end-of-program success as evidenced by our graduation rate from 16% of intakes to 40%.  You’ll have a team of two employees reporting to you: Education & Fatherhood Coordinator and Cohort Coordinator, as well as a team of 20-50 volunteer mentors. We expect our volunteer numbers to grow. It will be your role to ensure that mentors are adequately trained, connected with mentees, held accountable, and retained.

This program is almost entirely funded through the Strong Families Grant Program provided by the state of Tennessee for the next three years. While we do not anticipate the grant to be renewed, we do plan to continue this program in the most efficient way possible after those three years. This role will be responsible for key grant outcomes related to services provided to pregnant mothers in partnership with the CEO, Bridge Team, Pregnancy Advocacy Manager, and Medical team.

Job Responsibilities

Within the first few months on the job, we’d expect you to:

  • Get up to speed on Hope Clinic, the team, EOS (entrepreneurial operating system), and organizational objectives. You’ve integrated yourself within the “Education” branch of our organization which includes the Parenting Support Program (Bridge) and our Relationship Education team.
  • You’ve observed all aspects of our current Parenting Program: online education classes, live education classes, cohort session gatherings, baby showers, graduation, mentor meetings, counseling, Karitane assessments, quarterly assessments, and Bridge store shopping.  
  • This fall you will lead our first ever “Project Impact” in partnership with Mission Increase of Middle Tennessee to study the outcomes and impact of this program, culminating in a report finalized in the spring around areas for improvement and success.
  • Identified the initial draft of a plan to improve:
  • Participant monthly engagement rate from 35% to 60% consistently. This is increasing from ~50 people active every month to ~65 people. This includes education class attendance, Cohort meeting participation, Bridge counseling participation, mentor/mentee engagements, etc.
  • Increase intakes into the Bridge Program from 20% to 30%. We see ~60 positive pregnancy tests a month and aim to increase the Bridge Intakes from ~12/month to 18/month.
  • Increase Bridge Graduation rates from 16% of intakes to 40% of intakes (~22 to 50 people).
  • Effectively onboard and retain Bridge Mentors to match with Bridge Participants. We currently have 20 mentors trained and active and would like to have 60. Reasonably, this role could increase our active mentors from 20 to 40 in one year.
  • Improvement in Bridge Outcome Data through our Bridge Questionnaire or similar end-of-program evaluation. We currently survey the client’s level of autonomy and parental confidence because of being a part of Bridge. This position would seek to increase the average score increase (from intake to graduation) from 8% to 15%.
  • Guide the initial launch of a Fatherhood Initiative led by our newly promoted Education & Fatherhood Coordinator.



  • Have 3+ years of experience leading a social services program with an emphasis on families or mothers.  
  • Demonstrated success in building a new process or program to improve client outcomes in the long term and enable change in an individual’s life.
  • 5+ years serving vulnerable populations with compassion and empathy.   

Additional Information


  • PTO: 10 vacation days, 6 personal/sick days, 13 paid holidays throughout the year
  • 90% employer-paid health, dental, and vision insurance
  • 401k plan with employer match
  • Base Compensation Range: $50,000 – $55,000

How to Apply

If you’re interested in this position, please go to our website at hopeclinicforwomen.org, and at the bottom of the page, you will see the CAREERS link.  There you will find the open positions and the links to apply. 

And please send your resume to Kailey Cornett at kcornett@hopeclinicforwomen.org.


  • Date Posted: May 30, 2024
  • Type: Full-Time
  • Job Function: Human Resources
  • Service Area: Health (Physical, Mental)
  • Salary Range: Base Compensation Range: $50,000 - $55,000
  • Working Hours: Mondays-Thursdays, 8:30AM-5:00PM, Fridays from 8:30AM-2:30PM. Occasional nights or weekends for client classes, program events, volunteer training or fundraising events.