YMCA of Middle Tennessee
Member Engagement Specialist
YMCA of Middle Tennessee
Job Summary
Consistent with the Christian mission and vision of the YMCA of Middle Tennessee, and in cooperation with other YMCA staff, under the direction of the Director of Member Engagement, the Member Engagement Specialist will assist in all duties related to improving the Member Experience through participation in Membership initiatives as well as Wellness, Family Services, and Active Older Adults. This includes but is not limited to needs assessments, curriculum development, instructional design, course delivery and facilitation learning assessments, and training evaluations as well as continued support to the centers and Association.
Job Responsibilities
- Model YMCA core values: caring, honesty, respect and responsibility
- Assist in the onboarding of YMCA staff in relevant membership development and course offerings
- Assist in the development of a training registration and tracking system to ensure that required training is received
- Assist in the development and maintenance of a membership training calendar
- Deliver training and instructional materials within centers, IT labs, or via the e-learning management system
- Participate in additional self-development trainings, special events, activities, and meetings to include center staff meetings
- Assist in the development and implementation of the audit system
- Actively audit staff within centers and update staff supervisor as needed
- Assist in the department’s annual strategic planning process
- Work in collaboration with the Leadership Development Team to ensure all employee development is high quality, consistent, aligned, and well-integrated
- Ensure all standard operating procedures (SOP) are kept current and disseminated as needed
- Ensure all training materials and kept current via SharePoint
- Provide excellent customer service to members/centers (problem-solving, answering questions, communication, re-direct as needed)
- Participate in Membership Cabinet meetings, Wellness Cabinet meetings, Family Services Cabinet Meetings, Active Older Adult (AOA) Cabinet meetings and other meetings as requested
- Make recommendations for marketing material, ordering, planning, inventory, and vendor relations (to include any specialty item purchases)
- Provide instructional support to centers regarding any programs that impact the member experience
- Responsible for the processing financial information of the YMCA of Middle Tennessee including but not limited to:
- Collections (eCard etc)
- PIFs
- Returns
- Corporate
- Military
- Research problems and answer questions for centers and members in regard to member accounts, including, but not limited to Membership
- Treat all information as confidential
- Serve as primary support positions for staff and members, answering phone calls (round-robin) and emails.
- Review the monthly DPC report to ensure the accuracy of monthly drafts.
- Run Monthly/weekly/daily audit reports; including but not limited to duplicate person, age audits, etc.
- Primary contact for Member Referral Memberships. Monitor spreadsheet for updates and corrections along with assisting the centers & members.
- Additional Duties as assigned
Qualifications
Passion, enthusiasm, and commitment to the mission and cause of the YMCA
An enthusiastic personality with the ability to inspire and motivate staff, volunteers, members, and participants to create a culture of service within our Centers
Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Articulate, strong, and persuasive oral and written communication skills and listening ability
- Comprehensive knowledge of the YMCA brand, programs, and services
- Solid computer skills (Microsoft Office and internet usage)
- Ability to travel to multiple locations and ability to work a flexible schedule, including evenings and weekends
- Minimum 18 years of age
- High school diploma or equivalent required; 2 years of continuing education or three years of comparable YMCA experience; four-year college degree preferred
- Training experience with proven ability and demonstrable success
Certifications Required:
- Before the start of 1st shift: New Hire Orientation training
- Within 30 days of hire: Daxko Training, Sharepoint Training
- Within 60 days of hire: Attend Introduction to Listen First
- Within six months of hire: Complete course training and Certify in Adult Mental Health First Aid USA from the National Council for Mental Wellbeing
While performing the duties of this job, the employee may be required to stand; walk on uneven surfaces; sit; handle or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee must be able to lift up to 25 pounds. The employee may be exposed to weather conditions prevalent at the time. The noise level is usually minimal to moderate.
Additional Information
Benefits
The benefits package includes generous paid time off for full-time staff, participation in the Y Retirement plan and 403 (b) savings account upon eligibility, free membership at all 14 wellness center locations, and discounts on youth programs, summer camps, and sports instruction.
We are dedicated to helping our team members reach their professional goals and feel valued. We offer a comprehensive leadership development and certification system that promotes learning at all career stages.
We also provide Employee Resource Groups, which provide a space for people to network, mentor one another, participate in personal and professional development, and more—all while building meaningful connections.
How to Apply
Click HERE to Apply!
Details
- Date Posted: April 25, 2024
- Type: Full-Time
- Job Function: Analytics / Evaluation
- Service Area: Children / Youth
- Salary Range: $47,384 - $59,230 annually (depending on experience)
- Working Hours: Typically Monday - Friday, based on the needs of the program and participants