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Office of Homeless Services

Housing Navigation Coordinator

Office of Homeless Services


Job Summary

Position DescriptionThe Department of Social Services is seeking a Housing Navigation Coordinator for the Homeless Impact Division. The Homeless Impact Division is dedicated to improving efforts to end homelessness by harnessing local data to shape program and system design using a “systems thinking” approach.

The primary purpose of the Housing Navigation Coordinator is to support the Homeless Impact Division and its partners in improving housing placement and retention rates for people who are transitioning from literal homelessness (shelter, streets, cars, and other places not meant for human habitation) to a new home. The Housing Navigation Coordinator will focus on providing direct connection of clients with EHV, Section 8 vouchers, Shelter plus care and other ongoing subsidies to property managers that accept such subsidy. This connection will be to shorten the length of time that available units are vacant, shorten the length of time that people are experiencing homelessness, and increase subsidy utilization rate. This position will work closely with Landlord Engagement and our Coordinated Entry Dept., along with landlords and provider agencies to develop a coordinated approach to ending homelessness for people by gaining and retaining housing. This position will also be required to keep housing data and provide administrative duties to support the work.

Job Responsibilities

Typical Duties

  • Assist households experiencing homeless and newly connected to voucher and other housing subsidies with locating housing.
  • Work directly with property managers, service providers, and MHID Coordinated Entry and Landlord Engagement.
  • Eliminate the gap in service delivery by ensuring the utilization of vouchers and subsidies with in a timely manner.
  • Develop and establish a professional working relationship with landlords, property managers, and service providers.
  • Apply knowledge of residential lease contract to educate program participant of their rights and responsibilities.
  • Monitor the entire process of housing location, voucher utilization, inspection scheduling, and timely move in process for clients with vouchers and subsidies.
  • Maintain awareness of changes in the market and community that can impact services. and bring forward recommendation to deal with expected changes.
  • Lead monthly resident meetings for people who have transitioned from homelessness to housing.
  • Verify eligibility for rental and utility assistance for prospective tenants, and organize files and data on a large number of people requesting and receiving assistance.
  • Work with the Director to identify opportunities to increase permanent housing for the most vulnerable.
  • Assist with day-to-day administrative functions including keeping minutes for meetings and other duties as identified.
  • Work on other projects as assigned.


Minimum QualificationsBachelor’s degree with a concentration in business, administration, or the social services field, and some experience in real estate, collaborating with landlords, property management, social service providers, or related issues.

A valid Driver License may be required for some positions in this classification.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.   

Preferred Experience, Knowledge, Skills, and Abilities

  • Highly organized with strong oral and written communications skills
  • Skill in working with a wide-range of people, using good judgement, time-management, organization, and multi-tasking
  • Experience working in a fast-paced environment
  • Experience in responding appropriately to new developments and working in a strong team environment

Additional Information


Full-time, Civil Service positions –
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year

Public Safety – Sworn and Civilian positions –
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year

Part-time, Non Civil Service positions – Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions – contact hiring department for benefits information

Seasonal/Temporary positions – no benefits offered.

How to Apply


Job Number



  • Date Posted: May 1, 2023
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Housing
  • Start Date: 06/01/2023
  • Salary Range: $52,574.62 Annually
  • Working Hours: 40 hrs/wk