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Second Harvest Food Bank of Middle Tennessee

Front Desk Coordinator

Second Harvest Food Bank of Middle Tennessee


Job Summary

SUMMARY: The Front Desk Coordinator serves as the main point of contact for the organization’s customer service – internally and externally. The Front Desk Coordinator connects with guests, visitors and staff in a variety of ways – including, but not limited to: operation of the multi-line telephone system, email and physical visits. The primary tasks of this role are front desk operations, general office management and administrative support for the organization. The Front Desk Coordinator must provide exemplary customer service, while keeping the organization’s mission and goals as the main priorities.

Job Responsibilities

Front Desk Operations

  • Operates telephone console by receiving incoming phone calls for main phone line and directs callers to appropriate staff member and/or department to adequately address their needs.
  • Greets staff, visitors, volunteers and guests upon arrival to Second Harvest and notifies appropriate staff contact of guest arrival; or provides directions to a particular area of the food bank. Also ensures that visitors are appropriately recorded and identified – as required by AIB Food Safety Standards and Protocols.
  • Provides Emergency Food Box location information to callers and visitors seeking food assistance. Maintains changes and updates needed for food assistance sites as received from the Agency Relations Department –day/time of operation details, contact information, etc.
  • Receives food and monetary donations from donors who visit Second Harvest in person.
  • Receives, signs for and accepts packages at Front Desk, on behalf of the organization.
  • Trains and oversees volunteers, front desk relief staff, and temporary employees on necessary Front Desk duties.
  • Accurately maintains Front Desk Manual and operating guides, as changes and updates are needed.
  • Communicates updates and changes to the Front Desk Coverage team through WorkPlace group. Maintains Front Desk Manual and operating guides, as changes and updates are needed.

General Office Management

  • Orders office supplies as requested for the organization.
  • Maintains mailroom organization and distributes mail to employee mailboxes on a daily basis.
  • Sends communication and documents to all staff, as requested by supervisor or Leadership Team.
  • Distributes faxes and other information as needed to appropriate staff members.
  • Serves as contact for notifying vendor of printer issues, service calls needed and printer supply orders.
  • Communicates First Aid Kit inventory needs to update with Cintas.

Human Resources Department Administrative Support

  • Assembles New Hire Orientation informational packets.
  • Posts to WorkPlace Shout Outs to celebrate team member birthdays. Manages employee greeting cards (for events, birthdays, get well, sympathy, etc.) for the organization. For employee birthdays, obtains gift card from accounting to place in card for employee.


Education:          H.S. Diploma/GED required.

Experience:        1-2 years of related experience and/or training.

Skills & Capabilities:

  • Strong customer service skills, including friendliness, helpfulness, collaboration and patience.
  • Ability to handle multiple tasks needing to occur simultaneously.
  • Ability to organize, coordinate and direct projects for groups, departments and individuals.
  • Strong oral and written communication abilities.
  • Ability to relate to a diverse group of individuals.
  • Proficient in Microsoft Office programs (Word, Excel, Publisher, PowerPoint, Visio).

Allowable Substitutions: Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education/experience at the organization’s discretion.

Competencies: Coaching and developing others, result orientation and execution, quality improvement and project management.

Other requirements: our pre-hire process requires acceptable results from the following: professional reference feedback, criminal background, Motor Vehicle Record and a pre-employment drug test. Current Driver’s License and automobile insurance are also required. Criminal backgrounds are evaluated on a case-by-case basis considering several factors (timing, frequency, severity and job relation).

Additional Information


What Second Harvest has to offer:

Work with a purpose: As one of middle Tennessee’s largest nonprofits, our local hunger relief work is uniquely rewarding, hands on and solutions oriented. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results. A career with Second Harvest ensures that you not only earn a paycheck, but also help your local community through meaningful work. If you are passionate about serving your neighbors in need and are committed to our mission of ending hunger, we invite you to join our 120+ person team in the fight against hunger, as we work to achieve our vision of a hunger free community.

Award winning workplace: we are a best-in-class workplace because we are passionate and people focused – we listen, respect, care and challenge each other, so that our neighbors can count on us. Our employees have identified us among The Tennessean’s Top Workplaces eight times based solely on employee surveys and feedback. We are invested in our team and offer frequent whole-person wellness opportunities through our Harvest Wellbeing Program. We focus on staff physical and mental health, financial empowerment, personal and professional development as well as social and community engagement. There is ample opportunity to be engaged, have work-life-balance and grow with Second Harvest.

Compensation & Benefits: Second Harvest is proud to offer rich and affordable total compensation packages. Total compensation for full-time employment includes many benefits, in addition to base pay. The paid days off policies include: 10 holidays, 15 vacation, 12 sick and personal at anniversaries. Traditional benefits offered include medical, dental and vision (employee-only coverage paid 100% by employer for all of these). Additional available benefits include annual bonus potential, annual performance reviews with potential merit pay increases, flexible work, retirement (with a generous employer match), disability insurance (short and long-term), life insurance as well as long-term care insurance.

DEIB & Equal Employment Opportunity:  we celebrate and value diversity, equity, inclusion and belonging. We are intentionally working to diversify our team so that our employees reflect the diverse communities that we serve. Candidates from historically underrepresented groups are encouraged to apply! Our goal is to attract, develop, retain and promote a talented and diverse workforce in a culture where all employees will contribute to their fullest potential. We provide equal employment to all applicants and employees regardless of race, religion, color, gender, disability, national origin, ancestry, age, veteran status, sexual orientation, genetic information or other legally protected characteristics.

Workflex:  as a social services organization, we strive to be available for our clients, donors, and fellow staff members to work toward our mission to provide food to people facing hunger and work to advance hunger solutions. Workflex may be considered as a benefit to eligible positions. In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety will be balanced with business and community necessity. Some positions are more likely to be required on-site than others. This position is considered part of the essential crew and is required to be on-site or off-site performing essential duties. Therefore, this position is not eligible for Remote or Telecommuting portion of Workflex.

How to Apply

Think this sounds like a role and workplace where you would thrive? Apply now! You can express interest in joining our team, in any of the following ways:

  1. Online: employment application on our website: secondharvestmidtn.org/job-opportunities. Resume and cover letter can be uploaded with applications on the website as well.
  2. Email: Resume and cover letter can be sent to our Human Resources team at jobs@secondharvestmidtn.org.
  3. In person: applications can be completed by visiting us on-site at any of our distribution centers, locations can be found on our website: secondharvestmidtn.org/contact.

Thanks for your interest in working for Second Harvest Food Bank of Middle Tennessee – we love it here and think you will too!


  • Date Posted: January 30, 2023
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Social / Human Services
  • Start Date: 02/28/2023
  • Working Hours: M-F, 8:00am-4:30pm