Front Desk Administrative Assistant-Waitlist Specialist

The Refuge Center for Counseling

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Job Summary

Mission: The Refuge Center exists to offer excellent, accessible, and affordable mental and emotional healthcare services in support of a transformational impact on communities.

Purpose of the Position: The Front Desk Administrative Assistant – Waitlist Specialist is responsible for matching & scheduling clients with appropriate therapists after completion of their intake appointment. This position also cross-trains and provides support to the front desk staff
through answering phones & voicemails and scheduling intakes.

Job Responsibilities

Specific Duties

• Scheduling clients with counselors based on client needs & best fit.
• Maintains thorough documentation in the electronic medical records system.
• Maintains the Therapist Preferences document to reflect current therapist preferences
• Responds to emails & voicemails in a timely manner.
• Answers phones & schedules client intakes with intake specialists: includes answering questions about our services, gathering client info, entering data into our systems, calendar management, etc.
• Keeps workspace organized.
• Special projects or other duties as assigned by the Clinical Director, Assistant Clinical Director, or Front Desk Supervisor.
• Supervised by Kaity Campbell, Intake Specialist & Front Desk Supervisor.

Critical Qualities

• A passion for the Refuge Center’s mission, vision, and culture to offer affordable, professional counseling services in order to empower, educate, and support individuals, couples, and families in need.
• Understanding of the importance of mental health, therapy, and the confidential nature of our work.
• Support policies and procedures of The Refuge Center for Counseling.
• Ability to be flexible and prioritize responsibilities in a fast-paced, changing work environment.
• Ability to be self-directed and show initiative.
• Maintain ethical documentation.

Qualifications

Skills, Education, Experience

• Minimum of one year of experience working in a clinical setting.
• One year of case management experience is preferred.
•  Strong written and verbal communication skills.
•  Must possess superior time management and organizational skills with the ability to coordinate multiple schedules based on individual preferences and guidelines.

Additional Information

Benefits

How to Apply

Please submit a cover letter and resume to Kaity Campbell, Front Desk Supervisor, to kaity.campbell@therefugecenter.org.

Details

• Date Posted: January 31, 2024
• Type: Full-Time
• Job Function: Administrative
• Service Area: Health (Physical, Mental)
• Working Hours: 30 hrs/wk; M-F