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Catholic Charities of Tennessee

Family Employment Program Manager: Outreach and Engagement

Catholic Charities of Tennessee


Job Summary

Catholic Charities has an opening for the position of a Family Employment Program (FEP) Manager: Outreach and Engagement for the Family Empowerment Program. This position is fulltime, based in Nashville, and is located at the Catholic Pastoral Center located at 2806 McGavock Pike, Nashville, TN 37214. Hours are Monday through Friday, between 8:00 a.m. and 4:30 p.m., but flexibility is required.

Job Responsibilities

  • Plans, develops, and coordinates the Agency’s Family Empowerment Program for families identified through the Coordinated Entry System (CES) as homeless or at-risk, or identified through a partnering agency.
  • Coordinates staff recruitment, orientation, supervision, and training to several staff, volunteers and interns (occasionally).
  • Facilitates regular program meetings that include clinical aspects, development of resources, and program planning.
  • Evaluates the performance of staff in the Family Empowerment Program.
  • Oversees and supports outreach events, manage event budgets and upload event details into the Salesforce database.
  • Maintains accurate program records regarding services provided according to Agency guidelines and within Agency time frame.
  • Assists in designing the annual program package which will include plans for each fiscal year.
  • Builds relationships with key partners and participates in community level discussion around Coordinated Entry System (CES), Continuum of Care (COC), and other efforts to raise awareness and understanding of poverty/homelessness in Nashville and the surrounding area.
  • Collaborate with internal teams to meet program objectives and milestones and to determine areas of opportunity.
  • Maintains an up-to-date knowledge base regarding the field of case management and homelessness which can include, but is not limited to, attendance at seminars, workshops, in-service training programs, conferences, community initiatives, as well as utilizing other methods to gain education in this field.
  • Performs other duties as assigned by Basic Needs and Disaster Management Director.



  • Master’s degree in social work or related field with at least 3 years of experience in field of social work or a related field working with families/individuals experiencing poverty. Master’s degree could be substitute by 2 more years of related experience as previously described.
  • Prior experience working in case management.
  • Prior supervisory experience working with persons in crisis.
  • Knowledge of community resources and counseling/social work practices with high-risk populations.
  • Knowledge and understanding of working in a Trauma Informed Care Environment.

Other Skills or Requirements:

  • Excellent documentation skills.
  • Excellent written and verbal communication skills with ability to establish rapport.
  • Ability to motivate others toward achieving goals.
  • An understanding of human behavior and knowledge of systems and resources.
  • Ability to convey to others various methods and techniques of working with youth and their families is necessary.
  • Ability to plan and direct a program and collaborate with other entities.
  • Ability to lead staff providing guidance, support and clarity of expectations and feedback.
  • Knowledge about writing grants, collecting data, and required reporting.
  • Knowledge of community or other available resources.
  • Ability to work effectively with others, work independently, and with supervision as needed.
  • Ability to interpret the Agency to the community in a positive manner.
  • Adherence to the code of ethics within the social work profession.
  • Flexibility relative to prioritization due to changing client circumstances and needs.
  • Good general health, emotional stability, and personal integrity.
  • Ability to speak, read, and write in English.
  • Regular work attendance.
  • Possess a valid driver’s license. Ability to legally operate a motor vehicle and provide own transportation.
  • Skills in Microsoft Word, Excel, and Outlook in order to keep records, communicate within and outside the Agency and organize pertinent data and program materials.

Additional Information


  • Paid time off and thirteen (13) paid holidays
  • 403b plan with company match
  • Health insurance, vision, and dental coverage.
  • Employee Assistance Program & Wellness support
  • Voluntary benefits


How to Apply

Qualified candidates should send a resume and a cover letter detailing interest, desired salary, and available start date to: https://recruiting.paylocity.com/recruiting/jobs/Apply/1368390/CATHOLIC-CHARITIES-OF-TENNESSEE-INC/Family-Empowerment-Program-Manager-Outreach-and-Engagement

Catholic Charities of Tennessee is an equal opportunity employer. Catholic Charities does not discriminate in regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Satisfactory completion of a background and reference check is required.


  • Date Posted: December 20, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Working Hours: 37.5 hrs./wk.