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E-Mentoring Coordinator

E-Mentoring Coordinator

E-Mentoring Coordinator


Job Summary

JOB TITLE:  E-Mentoring Coordinator       

REPORTS TO: Manager of Site-Based Facilitated Programs


FLSA STATUS: Salary, Exempt

LOCATION: Nashville, TN


About Us

For over 50 years, c has served young people in the Middle TN region. Our work supports our belief that every child has the ability to succeed and thrive in life. Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (Bigs) and youth (Littles). Through our commitment to quality, innovation, and the passion we have for our work, we develop and sustain positive, life-changing relationships that have a direct and lasting impact on the lives of our youth and the adults who mentor them.

Our Mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. As noted by our Vision, we are driven by a future in which all youth achieve their full potential.


We show each other dignity through our partnerships, decisions, and language. We intentionally engage, represent, and partner with our diverse communities. We demonstrate our values by learning together with staff, board, volunteers, youth, families, and investors to think and act with sensitivity and intentionality. Driven by the voice of our stakeholders, our agency develops responsive and respectful programming and builds strategic and thoughtful alliances.

We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. We know that teams perform at their highest when they feel supported and that they belong. Each of our team members brings unique perspectives and skills, and we are committed to building a culture where voices are heard, differences are celebrated, and everyone has the opportunity to do meaningful work. At Big Brothers Big Sisters of Middle TN, you will be inspired by talented, passionate colleagues who will motivate you to do and be your best. We are bigger and better together! 

About the Role

Each employee at Big Brothers Big Sisters of Middle Tennessee helps extend the agency’s mission in particular ways, as outlined in the position description. The essential functions of the position include but are not limited to the following:

The E-Mentoring Program Coordinator will partner closely with the Manager of Site-Based Facilitated Programs to ensure the successful implementation of the E-Mentoring Program. This role includes leading the updating and implementation of the E-Mentoring Curriculum, and partners with Program Specialists to ensure the facilitation of weekly mentoring classes and regular program orientations for prospective volunteers, teachers, or school partners. The E-mentoring Coordinator is a crucial member of the Site-Based Facilitated team and will ensure the success and growth of the E-Mentoring Program by providing dedicated support for the unique needs of the program.

Job Responsibilities

Day to day: 

Enhancements to Service Delivery

  • Assist and support Program Specialists in facilitating weekly mentoring classes for mentees at participating schools, including discussion of the weekly curriculum.
  • Lead regular updating and developing the Mentor-U curriculum for the unique class, cohort, and school partner needs.
  • Enrich the E-Mentoring Program through the coordination of college trips, guest speakers, Big For a Day participation, and collaborating with E-Mentoring Program Specialists and Coordinators across programs to plan graduation celebrations.
  • With the support of the Manager of Site-Based Facilitated Programs, provide technical assistance and training for the virtual mentoring platform for program participants,
  • Assist the Manager of Site-Based Facilitated Programs in identifying opportunities for the development of the virtual mentoring platform to ensure that it enhances the quality-of-service delivery.
  • Supervise and support MentorCorps Fellows and Interns as they are deployed in the E-mentoring program.
  • In collaboration with the Manager of Site-Based Facilitated Programs, identify needs for quantity and qualities of volunteer mentors needed to match youth in partner schools.
  • Collaborate with the Manager of Site-Based Facilitated Programs to evaluate capacity, need, and implementation plan for new partner relationships.
  • Lead the facilitation and staffing of volunteer orientations and informational sessions for school staff, students, and businesses.
  • Work closely with school and site staff to ensure mentoring pairs are provided with the space, resources, and support needed on-site.
  • Collaborate with the Manager of Volunteer Experience to gather volunteer engagement data, evaluate results, and implement enhancements.

Quality Service Delivery

  • Manage a caseload of volunteer adults (Bigs) and youth (Littles) who have been paired in a mentoring relationship. Through regular support calls, continually assess the match relationship focusing on child safety, match relationship development, positive youth development, and volunteer and family satisfaction.
  • Conduct match introductions between the Little and Big in order to help facilitate early relationship development.
  • Identify, address, and resolve existing and/or potential match challenges through regular coaching conversations and in-person meetings.
  • Provide ongoing coaching, support, and training to help develop and sustain lasting match relationships that positively impact the youth served.
  • Assess volunteers and children for appropriate program participation by conducting initial and update interviews, orientations, and training. Obtain collateral material needed for assessment purposes, including criminal background checks and references.
  • Complete timely and comprehensive written assessments and recommendations for participation in the program based upon assessments of each individual.
  • Maintain up-to-date, accurate, and detailed documentation and database records according to Big Brothers Big Sisters standards.
  • The work schedule includes regular evenings and some weekend hours best to meet the needs of our families and volunteers.
  • Provide program participants with solution-focused strategies, resources, and training that will help to further support match participants.
  • In collaboration with the Manager of Site-Based Facilitated Programs, work to ensure that E-Mentoring Programming meets service delivery goals.
  • Assist Manager of Site-Based Facilitated Programs in tracking youth outcomes metrics for E-Mentoring and ensuring youth outcome goals are met.


About You

This Job May Be For You…..


  • Bachelor’s degree in social work or related field required or relevant youth serving experience.
  • Experience in project and/or volunteer management in a field related to social work, social services, or community relations preferred.
  • Prior experience working with high-school or college students and adult volunteers is preferred.
  • Must have a willingness to and experience with facilitating training and presenting to groups of people.
  • Ability to work from the main office but travel consistently to and from assigned sites/schools.
  • Passion for mission and desire to learn and grow professionally required.
  • Access to a reliable automobile, valid driver’s license, and auto insurance required
  • Understanding of issues/barriers that impact children and families from underserved populations
  • Demonstrated entrepreneurial spirit for project management and a desire to coordinate the planning and implementation of a new program

Must have exceptional skills in:

  • Project management
  • Effective Partnership
  • Time management and self-initiative
  • Verbal and written communication
  • Problem-solving
  • Coaching
  • Computer databases (including MS Excel and MS Word)
  • Teamwork

Proven ability to:

  • Seek out new methods and principles and be willing to incorporate them into existing protocols, practices, and policies.
  • Plan, organize, develop, implement, interpret, and support goals, objectives, policies, procedures, etc.
  • Support the organization’s goals and values.
  • Effectively present to groups.
  • Deliver customer service with both internal and external partners.
  • Maintain a high level of personal and professional integrity and ethics at all times.
  • Ensure confidentiality and security of sensitive data.

Performance Measures:  The Coordinator will be evaluated on his/her ability to perform the essential functions of this position; utilize their skills and abilities to meet annual individual, departmental, and organizational goals; complete projects and assigned tasks in an accurate, cooperative, and timely manner; set realistic priorities; and maintain his/her professionalism in interactions with staff, donors, and other major stakeholders.

Additional Information


Because we hire the best people and value our staff, Big Brothers Big Sisters of Middle TN works hard to provide competitive benefits to our team. Our comprehensive benefits package, which helps to support a healthy work/life balance, includes:

  • 20 days of paid time off
  • 18 paid holidays, including the week between Christmas and New Year
  • Health Care Plan (Medical, Dental & Vision) – a generous portion is paid by BBBSMT
  • Company Paid Text Care Concierge Medicine provides our team and family members with free 24/7 text communication and care with medical providers
  • Domestic Partner Benefits
  • Company Life Insurance
  • Company Paid Short and Long-Term Disability
  • Employee Assistance Program
  • Immediate enrollment in our 403B – We match 50% of employee contributions up to 6% and staff are vested after 12 months of employment
  • Training & development programs
  • Opportunities for advancement- we promote from within!
  • Monthly cell phone stipend 
  • Flexible work schedule with a hybrid work environment
  • Professional resume, LinkedIn profile, and headshot

Americans with Disabilities Act

Employees must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities, and competencies necessary to perform the job’s essential duties and responsibilities. They should not be regarded as a detailed description of all the work requirements of the position. BBBSMT may change specific job duties with or without prior notice based on the organization’s needs.

How to Apply

To see more of the impact we are making: http://www.mentorakid.org

If this sounds like the position and organization for you, please submit a cover letter and resume to careers@mentorakid.org with “Your Name – E-Mentoring Coordinator” in the subject line.

No phone calls, please. Applicants selected for an interview will be contacted.

BBBSMT values a diverse workplace and strongly encourages all genders, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. BBBSMT is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.


  • Date Posted: May 15, 2024
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Children / Youth