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The Gideons International

Donor Services Specialist

The Gideons International


Job Summary

The Donor Services Specialist is responsible for receiving, recording, and acknowledging contributions to The Gideons International Headquarters. The specialist assists members and donors with giving through outstanding phone and e-mail customer service, investigating gift issues, resolving donor concerns, and maintaining an accurate database to give donors an excellent donor experience. The role requires that all gifts and other accounting data are handled discretely and confidentially.

Job Responsibilities

Receiving, Recording, and Acknowledging Contributions

  • Assist the Finance Division with the mail opening procedures
  • Perform data entry associated with donations according to established procedures
  • Review entry from offsite processing center and process correspondence
  • Update the database with new contact or preference information from donor correspondence and return mail
  • Set up and maintaining recurring gifts
  • Prepare GideonCard requests for the offsite processing center
  • Prepare daily receipt batches to be processed and file associated paperwork
  • Work with other staff members on customizing acknowledgments
  • Resending receipts and annual statements
  • Merging duplicate records in the database
  • Auditing and identifying database record inconsistencies or issues and take corrective action

Customer Service

  • Provide excellent customer service assisting with phone call donations and GideonCard orders
  • Provide excellent customer service listening to and answering donors’ voicemails in the Donor Services’ voicemail inbox
  • Provide excellent customer service answering donors’ emails in the Donor Services’ email inbox
  • Contact donors when a credit card donation declines or a check is returned
  • Investigate gift record issues, inaccurate gift entries and unknown donor gifts, and take corrective action such as a refunds and transfers to resolve the issues

Staff Devotions

  • Participate in daily morning staff devotions. Serve by praying and reading Scripture in support of devotion leaders on a rotating basis.


Two years’ experience in maintaining detailed records or customer service databases preferably in finance or fundraising

Customer-oriented with excellent interpersonal and communication skills

PC experience:  advanced proficiencies in Microsoft Office applications

Typing and data entry skill set – minimum of 50 words/minute

Proven experience with database maintenance

Mature, responsible, driven and able to work independently with minimal supervision

Successful completion of a drug and background screen

Additional Information


Medical, dental, vision, wellness program, 401(k) and more

How to Apply

apply online at www.gideonsteam.org 


  • Date Posted: January 4, 2023
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Religious
  • Start Date: 02/06/2023
  • Working Hours: M-F 7:30am - 4:30pm