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Donor Services Coordinator



Job Summary

The Donor Services Coordinator plays a vital role supporting all internal efforts of the Development department by effectively managing a comprehensive database with donor data. The position provides information management, gift administration and a variety of general and specific office functions centering on the activities of the Development Team.

Job Responsibilities

Essential Duties and Responsibilities

  • Oversee daily operations of CRM to include all aspects of gift/pledge processing and individualized acknowledgement letters in accordance with BrightStone’s recognition and turnaround policies.
  • Collaborate in all aspects of the collection, verification and entry of data.
  • Generate specialized donor lists for solicitations and stewardship.
  • Document guidelines for appropriate database usage, data maintenance and key report processing.
  • Maintain gift records to be in agreement with agency financial records.
  • Support the Director o f Development with other administrative tasks as needed.

Duties include:

  • Analyze all gifts to determine appropriate campaigns, funds and appeals for each gift received and record into the donor database.
    timely fashion.
  • Prepare donor reports indicating gifts requiring personal contact by fundraising staff.
  • Produce reports relating to donor and fundraiser activities, mailing lists, etc. accounts with QuickBooks.
  • In coordination with Bookeeper, perform monthly reconciliation to balance Kindful gift accounts with QuickBooks.
  • Process and produce individualized acknowledgement letters for all gifts received in a timely fashion.
  • Prepare and process corporate matching gifts for submission to the matching agency.
  • Add new constituent records as needed, analyze information and populate appropriate data fields where information is available.
  • Organize and maintain the integrity o f donation filing and recording systems.
  • Use CRM to create merged letter and label files for mailing projects.
  • Attend staff meetings and perform other duties as assigned.


  • Database Administration:
  • 1 year Gift Processing with donor database (Kindful Preferred) 3 years (Preferred)
    3 years (Preferred)
  • PC Computer work: 
  • Microsoft Excel/Word:
  • Skills and Abilities:
  • Passion for accuracy, research and attention to details.
    Must be comfortable/enjoy working around people with disabilities.

Additional Information


This is an hourly position and does not offer benefits.  Position requires a presence in the Franklin, TN office but could eventually become a hybrid of office and remote.

How to Apply

Email cover letter and resume to jenny.myhr@brightstone.org

This job will require you to pass a drug screen and background check.



  • Date Posted: January 10, 2023
  • Type: Part-Time
  • Job Function: Administrative
  • Service Area: Community Development