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Park Center

Director of Permanent Supportive Housing

Park Center


Job Summary

The Director of Permanent Supportive Housing (PSH) oversees and provides clinical supervision for an interdisciplinary team(s) offering supportive services to PSH program members who present with an array of challenges connected to their experience living with mental health and substance use issues: chronic homelessness, untreated and complex medical conditions, lack of adequate support, etc. The Director of PSH is responsible for the development and implementation of a housing-oriented and recovery-focused program to support members in achieving housing stability, improved health, increased income and employment, and social and community connections. The Director of PSH ensures that team members follow a person-centered and trauma-informed harm reduction approach aligned with Park Center’s mission and values and the Pathways Housing First model. The Director of PSH ensures that member goals for recovery and community inclusion are supported by appropriate services and best practices.

Job Responsibilities

Program Leadership:

  • Provide strategic vision and leadership for the Permanent Supportive Housing (PSH)program.
  • Oversees the implementation of the Housing First model, continually assessing and increasing fidelity.
  • Develop and implement policies and procedures for the effective operation of the program.

Supervisory Responsibilities:

  • Oversee job responsibilities of the PSH Manager(s) and PSH Program Assistant.
  • Meet regularly with the PSH Manager(s) to review program performance and budgets, plan and coordinate management of ongoing projects, and discuss team needs such as training and development.
  • Meet regularly with the PSH Program Assistant to coordinate support activities.

Clinical Responsibilities:

  • Ensure residents are offered high-quality supportive services following the PathwaysHousing First model.
  • Emphasize and model the importance of building therapeutic relationships with members.
  • Provide clinical supervision and guidance to the staff, ensuring interventions are person-centered, strengths-based, recovery-oriented, effective, and aligned with Park Center’smission and values.
  • Conduct case consultations to review and provide guidance on complex situations.
  • Stay updated on the latest research and promising practices in mental health, substance use, homelessness, and supportive housing.

Administrative Responsibilities:

  • Recruit, interview, hire, and train new employees as needed.
  • Ensure housing units meet occupancy goals in cooperation with Property Management.
  • Coordinate with Development and Finance teams on grant writing, reporting, and renewal.
  • Manage program budgets, ensuring fiscal responsibility and resource allocation to meet program goals.
  • Identify potential risks and develop strategies to mitigate them, ensuring member safety and security.

Program Development & Support:

  • Facilitate annual and ad-hoc training opportunities to meet professional development goals.
  • Plan and co-facilitate PSH team meetings covering member support, training, and administrative topics.
  • Develop and implement crisis intervention protocols within the supportive housing context.
  • In partnership with the CHO and CPO, identify opportunities for program expansion and improvement and assist with planning, implementation, and evaluation.
  • Provide coverage when necessary to support all team members.

Compliance Responsibilities:

  • Ensure compliance with relevant clinical and ethical standards, regulations, and funding requirements.
  • Partner with the Director of Quality and Operations to oversee quality assurance processes.
  • Oversee data collection and reporting to track program outcomes and measure success.
  • Review and ensure the timely submission of accurate grant reports.
  • Coordinate with the COO and CPO to set and report on performance measurement goals.

Public/Staff Relations:

  • Build positive relationships with community partners, funders, and other stakeholders to advance program goals, enhance the continuum of care, and increase the referral stream to all programs.
  • Advocate for the needs and rights of members within the broader community.
  • Develop and maintain welcoming and respectful relationships with neighbors of residential properties.
  • Communicate regularly with other Park Center teams to meet resident needs.
  • Work in cooperation with other employees according to Park Center’s core values.

Cultural Competence and Diversity:

  • Collaborate with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds.
  • Take deliberate steps to increase your own cultural competency by attending trainings, events, discussions, workshops, etc.
  • Is intentional to increase cultural competency within the department.

Other Duties as Required.


• Master’s degree in social work or a comparable field from an accredited college.
• Clinical license (e.g., LCSW, LPC, etc.) in the state of Tennessee is strongly preferred.
• Five (5) years experience in a mental health setting with two (2) years in a supervisory position.
• Substantial experience in program management, preferably in a supportive housing context.
• Strong leadership and supervisory skills to guide and inspire a diverse team.
• Strong strategic thinking, problem-solving, and advocacy skills.
• Experience with writing grants and reports.
• Valid Tennessee driver’s license.

Additional Information


  • Health
  • Vision
  • Dental
  • Retirement
  • Long-term disability
  • Short-term disability
  • And more

How to Apply

Please apply on our website at: https://parkcenternashville.org/careers/


  • Date Posted: January 25, 2024
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Housing
  • Salary Range: $80,333.75-$86,760.45
  • Working Hours: 37.5