Database and Development Manager

Centennial Park Conservancy

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Job Summary

The Database and Development Manager supports the many aspects of the work of the Development Department including donor communications, gift processing, database management, donor research, communications, stewardship, and other administrative support. 

Job Responsibilities

Database and Technology Management:

SalesForce:

• This role is the resident Salesforce CRM expert and will be the first contact for internal questions, assistance, and training
• Works with leadership to set CPC SalesForce standards, provides ongoing user training education on new functionality and/or changes in the system
• Assists CPC team in building SalesForce dashboards and running custom reports
• Assists leadership in generating Salesforce reports
• Assists leadership in portfolio creation for Development team members
• Responsible for proactive data hygiene in Salesforce

Other Platforms: Classy, Museums Anywhere, DonorSearch, Pardot

• Collaborates with marketing on appropriate digital messaging receipts for donations and memberships on all platforms
• Architects all donor pages in Classy in collaboration with Marketing
• Creates regular batch screening reports in DonorSearch
• Coordinates with the Parthenon team to provide assistance for Digital Memberships through Museums Anywhere
• Attends regular webinars from all supporting platforms
• Maintains quality relationships with customer service units of Salesforce, Classy, Donor Search, Museums Anywhere as well as external consultants

Development Team Operational Support:

• This position provides administrative support to the Development Department acting in an assistant role for Development team members in the execution of operational activities
• Responsible for weekly gift acknowledgment letter processing in coordination with Development team members
• Attends, organizes, participates, and takes notes for weekly team meetings, project meetings, and gift management reviews
• Assists with gathering and organizing materials for meetings, creating calendar invites, and booking lunch appointments as well as conference rooms
• Meets regularly with the VP of Development tracking tasks for current and upcoming projects to ensure projects meet department goals and timelines
• Collaborates with and supports team members on special projects/initiatives
• Assists with the purchase, preparation, and delivery of donor thank-you gifts
• Responsible for Team data organization protocols and execution in Google Drive
• Responsible for generating all mailing lists for donor campaigns as well as newsletter mailings
• At the direction of leadership, supports the planning and onsite logistics of Development donor engagement events
• Attends interdepartmental weekend and evening events including Nashville Earth Day, Musicians Corner, Echo Chamber Music Series, Donor Member Appreciation Day, Olympian Circle Event, Centennial Circle Dinner, and Gratitude Gathering

Gifts and Financial Management:

• Coordinates gift processing to ensure accurate execution of check processing, deposits, and stewardship procedures
• Supports tracking and sending pledge reminders for multi-year gifts
• Works closely with the Director of Finance r to ensure weekly and monthly financial reconciliation of SalesForce and Quickbooks
• Coordinates with the Director of Finance to capture all gifts from tertiary platforms like PayPal, Venmo, and ACH deposits
• Manages recurring payments and corresponding year-end acknowledgments
• Makes remote and on-site bank deposits, including cash donations collected at the Parthenon and all donation checks
• When directed, researches and provides data from donor management systems for donor engagement projects
• Handles large amounts of sensitive and confidential data with care and discretion
• Supports the marketing department to coordinate a variety of donor communications, including sending out email communications, letters, invitations, newsletters, brochures, and other collateral as needed

Memberships:

• Supports growth of the organization’s membership program by following the established stewardship and acknowledgment matrix in retaining and attracting members through proactive communications
• Attains Development Team annual target for Membership revenue
• Coordinates all communication relative to Memberships
• Coordinates membership assets with the Parthenon team
• Ensures all stated membership benefits are fulfilled by level
• Collaborates with Marketing to ensure membership collateral materials are up-to-date and accurate on all CPC websites
• Compile and coordinate yearly membership surveys, vet and analyze data, share findings forward with any recommendations based on data received

Intern Management:

• Supports the hiring and management of Development Interns in the spring and fall
• Manage intern hours and workflow, creating daily tasks and communicating outcomes and deadlines effectively

Qualifications

• A bachelor’s degree is necessary
• Three or more years of relevant development work experience is necessary
• Experience in the non-profit sector is preferred
• Excellent detail management skills
• Confidentiality and discretion are a must
• Must have a professional attitude, and exhibit considerable tact, persuasion, and judgment in interactions with internal and external constituents
• Strong database and computer skills including Salesforce experience (Salesforce certification preferred) as well as Classy, Google Drive, Donor Search, Asana, Pardot, Microsoft Excel, and Word.
• Affinity for mastering computer programs and database management
• Ability to make independent decisions
• Excellent oral and written communication skills
• Excellent customer service skills
• Excellent project management skills with the ability to multitask
• Ability to handle crisis situations and perform well under pressure
• Flexibility to work evenings and weekends when needed
• The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 40 pounds

Additional Information

Benefits

How to Apply

Applications will only be accepted through Indeed.com. 

Details

• Date Posted: April 11, 2024
• Type: Full-Time
• Job Function: Fundraising / Revenue Development
• Service Area: Environment
• Salary Range: $45,000.00 - $55,000.00 per year Benefits:
• Working Hours: 8 hour shift Monday to Friday