Music Health Alliance
COORDINATOR OF CLIENT SERVICES & PROGRAM SUPPORT
Music Health Alliance
Job Summary
The Coordinator of Client Services & Program Support plays a pivotal role in supporting the MHA team, serving our clients with care, and making a significant impact within the music community as the face and frontline of MHA. In this role, the Coordinator of Client Services & Program Support will handle a range of essential responsibilities such as answering the phone with compassion, managing our inbox with timeliness and care, and serving as the friendly face of MHA, greeting clients and colleagues with warmth and hospitality. But this role encompasses more than just greetings, calls, and emails, it’s about being a source of support and empathy for clients when they reach out for assistance, using active listening and motivational interviewing to understand their unique needs.
Job Responsibilities
The Coordinator of Client Services & Program Support plays a pivotal role in supporting the MHA team, serving our clients with care, and making a significant impact within the music community as the face and frontline of MHA. In this role, the Coordinator of Client Services & Program Support will handle a range of essential responsibilities such as answering the phone with compassion, managing our inbox with timeliness and care, and serving as the friendly face of MHA, greeting clients and colleagues with warmth and hospitality. But this role encompasses more than just greetings, calls, and emails, it’s about being a source of support and empathy for clients when they reach out for assistance, using active listening and motivational interviewing to understand their unique needs.
The Coordinator of Client Services & Program Support also serves as the vital link between clients and Advocates, connecting new clients to an Advocate who will work with and support the client with care, compassion, and expertise. This role also has the critical responsibility of inputting important client information into our client management software, enabling us to understand and effectively support the needs of the music industry.
Beyond client interactions, the Coordinator of Client Services & Program Support is a driving force behind our daily operations, from scheduling and coordinating key MHA meetings and events to ensuring that all necessary materials are printed and assembled with precision and care. The Coordinator of Client Services & Program Support also stands ready to provide invaluable support by assisting with events, projects, and other programmatic needs as they unfold throughout the year.
The Coordinator of Client Services & Program Support is one of the most important members of the MHA team, bridging the gap between our clients’ needs and our Advocates’ solutions and ensuring smooth daily operations at MHA, strengthening our mission to #HealTheMusic.
Qualifications
Education and Experience
- A college degree is preferred.
- Knowledge of health insurance, Medicaid, Medicare, mental health, and/or the music industry is preferred.
Skills and Abilities
- Commitment to public service: Demonstrate a strong dedication to making a positive impact on the community.
- Compassionate and empathetic: Display empathy, compassion, objectivity, and an open-minded approach in all internal and external interactions.
- Enthusiastic and self-motivated: Bring a proactive and positive attitude to the team, showing self-motivation and enthusiasm.
- Effective team player: Collaborate easily with others, taking instructions when needed and contributing to an energetic, fun, forward-thinking, and problem-solving team.
- Strong interpersonal skills: Build and maintain effective relationships with clients, colleagues, and stakeholders.
- Quick learner: Ability to grasp new concepts swiftly, adapting to evolving situations.
- Independence: Demonstrate the capability to work autonomously, ensuring timely completion of tasks. Must be a self-starter with a “can-do” attitude.
- Detail- and solution-oriented: Exhibit meticulous attention to detail coupled with strong problem-solving capabilities.
- Exceptional communication: Convey thoughts and ideas effectively through both written and verbal communication.
- Prioritization and organization: Ability to manage multiple tasks efficiently by employing strong organizational skills.
- Trust and confidentiality: Maintain the utmost trust and confidentiality in dealing with all matters related to the clients and organization.
- Technology: Proficient in Microsoft Office and Adobe. A quick learner with new technology.
- Licensure: Ability to pass health insurance licensure exam (MHA will assist with licensure upon hiring).
Additional Information
Benefits
MHA operates on a hybrid schedule and is open from 9:00 am – 5:00 pm. The Coordinator of Client Services & Program Support works in the office Monday-Thursday with an option to work remotely on Fridays.
- This is a full-time position and includes health, dental, and vision benefits.
- We believe in fostering employee well-being and offering a generous time-off policy. Personal and sick days are available upon hire. Paid vacation at one-year anniversary.
How to Apply
Please send your resume, cover letter, and references to MHAposition@gmail.com. The position is open to be filled immediately, dependent upon applicant availability.
Details
- Date Posted: April 2, 2024
- Type: Full-Time
- Job Function: Administrative
- Service Area: Health (Physical, Mental)
- Start Date: 05/01/2024
- Salary Range: $35,000-$40,000
- Working Hours: 9am-5pm