Community Health Coordinator – Enrollment

Rural Health Association of TN

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Job Summary

The Community Health Coordinator- Enrollment, is responsible for assisting individuals enroll or re-enroll in a health insurance plan, particularly with TennCare, the state Medicaid Office. The specialists will spend 50% of their time conducting outreach (via phone calls, in-clinic assistance, and/or community settings) and 50% of the time providing enrollment services. The position of RHA’s Enrollment Director. 

Job Responsibilities

Outreach and Engagement

• Develop outreach and advocacy plans to advance program goals.
• Establish working relationships with RHA members, Rural Health Clinics, and others who serve low-income populations in rural Tennessee.
• Support efforts to assist individuals to enroll in TennCare
• Represent RHA with local and state partners.
• Provide technical assistance and outstanding customer service to members and partners.
• Host training to teach others how to do Medicaid enrollment.
• Make phone calls to contact TennCare members, provide assistance, and schedule appointments.

Case Management

• Build positive relationships with individuals seeking to enroll in health insurance plans.
• Interview clients to obtain information related to their eligibility for government assistance programs.
• Complete required training courses within 30 days of hire. Comply with all continuing education and recertification requirements.
• Provide high-quality and confidential customer service.
• Conduct advocacy and outreach to local communities about health insurance options.
• Work independently, traveling throughout designated service areas and providing services in various locations as needed.
• Handle confidential personal information by RHA policies and funder requirements.
• Ensure that follow-up is completed to capture client referrals and outcomes.
• Support call center operations, including answering calls making outgoing calls in a timely manner, and making accurate referrals to community partners.
• Obtains documentary evidence to support client information to ensure proper eligibility determination.

Other Essential Functions

• Work cross-functionally with other RHA staff to support all programs and organizational goals as identified by the RHA strategic plan and contracts.
• Maintain a deep understanding of all programs and opportunities to share and promote.
• Maintain compliance status with relevant state and federal agencies.
• Attend relevant meetings and professional development workshops.
• Assist with other projects as assigned.

Qualifications

• High school degree with 1-3 years of experience, or bachelor’s with 1 year of experience; willingness to complete additional training.
• Proven record of designing and implementing new programs including outreach strategies, data and reporting systems, and case management strategies.
• Active listener and critical thinking skills.
• Demonstration of excellent interpersonal, initiative, teamwork, problem-solving, communication (verbal and written), and project management skills required.
• Proficient in using technology.
• Experience working with a high-performing and collaborative team.
• Personal qualities of integrity, credibility, and a commitment to improving health among rural and other minority populations.
• Flexible with the ability to manage multiple projects.

Preferred Skills:

• Bilingual Spanish/English
• Experience providing service via outgoing and incoming phone calls.

Additional Information:

• The position is full-time with general operating hours 8:00 – 4:30 am.
• This is a hybrid position with approximately 50% time spent in the office (location TBD) and 50% remote.
• Travel is required up to 30%, and some overnight travel is required, including but not limited to the week of RHA’s annual conference November 14th and 17th, and quarterly all-staff meetings.

Additional Information

Benefits

How to Apply

Interested candidates submit a resume and cover letter via email to info@tnruralhealth.org with Community Health Coordinator in the subject line. 

Details

• Date Posted: March 5, 2024
• Type: Full-Time
• Job Function: Other
• Service Area: Health (Physical, Mental)
• Salary Range: $40,000-$45,000