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Hope Clinic for Women

Clinic Receptionist

Hope Clinic for Women


Job Summary

Description: Hope Clinic is seeking a warm, patient, and quality-focused individual who would be passionate about making a great first impression on the women and families who visit our clinic. We are looking for an individual with strong emotional regulation, organizational skills, and the ability to make confident judgment calls in a fast-paced environment.

Mission: Hope Clinic for Women is a faith-based, safe, and confidential place for anyone dealing with life choices regarding past, present, and future pregnancies. We provide medical care, professional counseling, education, referrals, mentoring, and practical support for anyone regardless of age, race, religion, or ability to pay.

Vision: Hope Clinic for Women is a Christ-centered ministry existing to honor the sanctity of all human life as exemplified by:

  • Teenagers and single adults choosing abstinence until marriage;
  • Women and men choosing life for their child in the midst of a pregnancy;
  • People experiencing God’s grace and forgiveness after an abortion;
  • The transformation of hearts and lives by discovering the purpose/potential God intended for all His children.

Job Responsibilities

Duties Before Clinic Opens to Clients (8:30-9:00 am)

  • Be prompt and ready to begin at 8:30 am
  • Unlock doors/cabinets, turn on lights/radio/TV, place baskets for daily files
  • Check communal areas (pillows, magazines, and kid’s area) in the morning (and throughout the day)
  • Send email invoices for online counseling appointments
  • Print newly received paperwork for the day’s appointments

Duties throughout the Day

  • Greet all guests including clients, donors, volunteers, and other visitors
  • Ensure clients fill out appropriate paperwork
  • Notify staff when visitors/clients arrive
  • Ensure donors are seen by the Advancement staff
  • Receive in-kind clothing room donations and file donation forms completed by donors
  • Manage client sign-in for onsite classes and support groups
  • Answer and direct incoming phone calls
  • Monitor incoming client messages via text and Facebook
  • Schedule client visits and send electronic paperwork as needed
  • Schedule volunteer translators for client appointments as needed
  • Field incoming pregnancy calls or walk-ins with patience and calm, assigning them to the appropriate provider.
  • Maintain a waiting list in the EHR system for clients who are unable to schedule at a preferred time
  • Accurately secure fees from paying clients (medical and counseling)- including processing credit card and cash payments as well as emailing invoices for telehealth appointments.
  • Ensure clients complete satisfaction survey before leaving
  • Ensure clients have booked their next appointment (if applicable)

Duties While off the front desk

  • Distribute all incoming mail
  • Inventory and order office supplies
  • Work with the Client Programs Director to schedule coverage during absences
  • Bring donated/maternity items down to the donation room
  • Log calls/walk-in data in MS Excel (weekly)
  • Assist with tracking the Client Satisfaction Survey
  • Assist with records requests/faxes
  • Block provider schedules for time off, meetings, closings, etc.
  • Other projects as needed

Duties after clients exit and before clinic closes (4:30 – 5:00 pm or 2:00-2:30 pm Fridays)

  • Key in pregnancy call logs into the daily tracking spreadsheet
  • Water plants and refill supplies in common areas
  • Perform daily audit of fees collected to match with booked appointments
  • Assist with final cleaning, closing, locking, and securing of the building
  • Balance client fees received with the bookkeeper (weekly)


  • All staff working 10+ hours a week are expected to attend all staff check-ins on Tuesday/Friday mornings at 8:30 am and monthly continuing education training
  • Weekly check-in with the Supervisor
  • Quarterly Staff retreats (usually on a Friday, 8:30-2:30)
  • All full-time staff are required to work a 4-6-hour shift for key agency-wide fundraising events. This will either be a mix of set-up/during or clean-up. Events include the Annual Gala and Cider Carols.


Preferred Qualifications/Skills

  • Patient, empathetic, quality-focused approach to customer service
  • Front-desk or other experience in a medical/clinical setting
  • Experience with EHR software
  • Ability to handle a fast-paced environment and prioritize tasks based on importance
  • Excellent communication and problem-solving skills
  • Proficient in Word, Excel, Office 365 and SharePoint
  • Ability to quickly learn and adapt to new technologies
  • Detail-oriented and organized
  • Additional compensation is available for Spanish or Arabic-speaking candidates

Additional Information


  • 90%-100% company-paid health, vision, and dental insurance 
  • 401(k) and company match
  • Organization-paid EAP for professional counseling 
  • Maternity/Paternity leave benefits
  • 10 paid vacation days
  • 5 paid personal days
  • 13 paid holidays

How to Apply

Please email your resume to Kevin at kdavenport@hopeclinicforwomen.org AND submit an application to this link: https://forms.office.com/r/kJDgnXgfWV 


  • Date Posted: February 19, 2024
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Children / Youth
  • Start Date: 02/28/2024
  • Salary Range: $38,000-$42,000
  • Working Hours: 40 hr/wk; M-F 8:30am-5:00pm, early close on Fridays