Clinic Director

Neighborhood Health

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Job Summary

Neighborhood Health is an innovative network of 10 community health centers in Nashville and Lebanon, Tennessee.  We provide comprehensive primary care, integrated behavioral health, and dental services to almost 30,000 patients.  Our patients primarily include immigrants, residents of public housing, individuals experiencing homelessness, and persons living with addiction.  As a federally qualified health center, we provide care without regard to health insurance or a patient’s ability to pay.  We also strive to improve our Patient-Centered Medical Home model to ensure all patients get the right high-quality care, at the right place and at the right time.

The Clinic Director is a member of the clinical team, working closely with the Chief Operating Officer (COO), Chief Medical Officer (CMO), front office, medical assistants/nurses, and providers in facilitating direct patient care & ensuring that patients are seen as quickly and efficiently as possible.  The Clinic Director also makes certain that patients are provided the highest quality of primary and preventive care as established by protocol in a sensitive manner

The Clinic Director maintains accurate logs and reports as designated by the Chief Operating Officer. Additionally, the Clinic Director assists in developing Medical Assistant and front desk workflow charts/policies with the COO.

Must be able to work in a Patient-Centered Medical Home model. Must facilitate partnerships between patients, physicians, and health teams with a focus on care coordination and integration of treatment internally and externally. Must work diligently to ensure that services are accessible, continuous, comprehensive, coordinated, compassionate, and culturally effective. Must be committed to eliminating barriers to care that are centered on the needs and convenience of patients above all other factors.

Job Responsibilities

Ensure that the Medical Assistant and front desk Staff is doing the following:

• Performing initial patient work-up
• Assisting Provider
• Performing basic lab work
• Maintaining charts and documents, including EMR as well as logs and reports as assigned
• Maintaining supplies and equipment and ensuring that rooms are kept clean and well stocked.
• Inform the appropriate person if machines malfunction, scales are not calibrated, etc.

Demonstrate leadership as a member of the Health Care Team

• Maintain a warm and professional demeanor
• Maintain cultural sensitivity to a diverse customer and team composition; act as a team member
• Take initiative in assisting other team members during lulls in one’s assigned duties
• Understand and comply with JCAHO patient safety standards including read-back, repeat orders, abbreviation use, etc.
• Understand and comply with UNHS policies
• Understand and comply with MSDS policies; OSHA’s Bloodborne Pathogen Standard and safety measures
• Understand and comply with infection-control precautions
• Understand and comply with HIPAA and patient confidentiality standards
• Understand and apply knowledge of age-appropriate care
• Keep abreast of insurance, Medicare (CMS), and TennCare information as it affects services
• Participate in continuing education and staff meetings and committees as requested
• Participate in cross-training to ensure the ability to move among clinic support positions
• Assist all sites in necessary staffing as requested
• Related duties as assigned

Serve as Mentor/Coach of Medical Assistant and front desk Staff

• Monitor performance by frequently going from site to site
• Carry out disciplinary actions according to UNHS policy
• Conduct Performance Reviews
• Ensure that the medical assistant and the front desk staff are abreast of any changes regarding policies, procedures, and protocols
• Take the initiative to recognize talent and guide staff in accomplishing their individual goals and objectives
• Maintain an open line of communication with staff regarding any issues or concerns

DECISION-MAKING:  Moderate supervision to minimal with competency and experience

Qualifications

• Licensed LPN or RN, RN preferred
• Must be Licensed to Practice in Tennessee
• Experience in Ambulatory, Physician Practice, or Community Health settings
• Good basic technical knowledge and skills related to clinical duties
• Must have basic reading, writing, spelling, and math skills
• Must have good computer skills, experience with an Electronic Medical Record (EMR) preferred, and other general office skills, including filing
• Ability to teach and work with people in a diverse population
• Ability to speak clearly and to use tact, discretion, and sensitivity with patients and targeted patient population; using discretion in handling confidential information
• Ability to deal courteously and efficiently with providers, referral sources, and other business representatives.
• Ability to multi-task
• Commitment to UNHS mission and vision

Additional Information

Benefits

How to Apply

Please go to our website at Get Involved – Neighborhood Health (neighborhoodhealthtn.org) to apply.  You can review the job description, complete an application, and attach your resume.

Details

• Date Posted: March 26, 2024
• Type: Full-Time
• Job Function: Administrative
• Service Area: Health (Physical, Mental)
• Start Date: 04/08/2024
• Working Hours: 40