Climbing Guide

Adventure Science Center

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Job Summary

Position Title: Climbing Guide
Department: Experience and Collaboration, Public Programming
Reports to: Public Engagement Program Manager
FLSA Designation: Non-exempt, part-time, working <30 hours per week
Revised: April 2023
Pay Rate: $16.00 per hour

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation. Our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. Adventure Science Center supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW
Climbing Guides lead the way for visitors on our amazing new Kinetic Climber adventure structure! Every hour, sixteen guests harness up to try their hand at the Kinetic Climber’s twelve unique climbing elements. You will work as part of a team to ensure that these adventurers are not just safe but having a blast!

The Kinetic Climber (see a picture) is a 25-foot-high structure that is front-and-center at Adventure Science Center. It is available free to any visitor aged 8 and up; for many guests, the Kinetic Climber is their first-ever experience climbing! It’s one of our most popular activities, with many climbers coming back again and again.

As a Climbing Guide, you will shape their adventure from start to finish. As part of a rotation of five, you’ll answer questions, manage the queue, help guests put on their safety equipment, deliver safety briefings, and act as a safety observer. Oh, and you’ll get to do some climbing, too! Climbing Guides also operate our Max Flight full-motion simulator, which takes visitors on rollercoaster rides or puts them in control of a fighter jet.

Check out this video to see the Kinetic Climber in action!
https://www.youtube.com/watch?v=MMK6aJaDY5o&t=43s

Some things you’ll need to be able to do:

• Be on your feet for two hours at a time;
• Be comfortable with and capable of climbing 25 feet in the air;
• Never climbed before? That’s no problem! You just need to be willing to give it a try.
• Be able to work as part of a team;
• Have good attention to detail in busy, fast-moving environments;
• Have hearing and vision correctable to typical levels;
• Work on days between Thursday and Monday, including some evenings.

Sounds like this job could be for you. Apply now or read on for the formal details.

Job Responsibilities

ESSENTIAL FUNCTIONS

• Learn and comply with all safety rules for guests and operators
• Aid guests with putting on, taking off, and checking all personal safety equipment
• Assist the Exhibits department with daily safety checks and routine maintenance operations
• Report technical, maintenance, safety, and security needs to the appropriate staff members and/or departments
• Explain the purpose, safety guidelines, and educational information of exhibits with a positive, enthusiastic, and outgoing personality to guests of all ages and backgrounds
• Anticipate guest needs and solve guest issues with a positive, courteous, and professional attitude
• Execute other duties deemed necessary by management based on museum needs

Physical Demands

• Must be able to lift 25lbs unassisted
• Must be able to wear a harness and climb appx. 25ft vertically on a routine basis
• Must be able to withstand a combination of walking, standing, climbing, and bending for multiple hours in a day

 Operational Support

• Attend staff meetings as scheduled
• Perform core operational functions of guest safety and wayfinding
• Assist during emergency and evacuation situations

Qualifications

QUALIFICATIONS

• Must be at least 18 years of age
• High school diploma required
• Previous customer service experience preferred
• Previous experience as a climber or with adventure courses preferred
• Have the willingness to take initiative and make customer-focused decisions
• Professional appearance and demeanor required
• Be reliable, flexible, and dependable
• Able to work 25-29 hours per week including weekends and some evenings

SPECIFIC JOB KNOWLEDGE, SKILLS, AND TRAITS

• Knowledge of customer service principles, techniques, and standards
• Ability and desire to work with and inspire visitors of all ages and learning backgrounds
• Ability to learn and comply with important safety standards
• Ability to solve practical problems and make customer service decisions confidently and efficiently
• Ability to work in a fast-paced environment
• Ability to maintain focus during repetitive tasks
• Ability to establish and maintain effective working relationships with multiple personality types
• Ability to work independently and with a team
• Show enthusiasm and curiosity about science education and share that passion with others

Additional Information

Benefits

How to Apply

TO APPLY
To be considered for this position, please submit a cover letter, resume, and contact information for three references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please place “Climbing Guide” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Details

• Date Posted: August 3, 2023
• Type: Part-Time
• Job Function: Educator
• Service Area: Arts / Culture
• Start Date: 08/21/2023
• Salary Range: $16.00
• Working Hours: Varies, up to 30 hours/week including weekends; some evenings as needed for events