2024 Membership Renewal is now open! Renew your organization’s membership today!

Porter's Call

Client Care Coordinator

Porter's Call


Job Summary

The Client Care Coordinator (CCC) will support the mission of Porter’s Call through hospitality and client-facing administrative tasks. The CCC is a full-time, exempt position and must be worked in the office located in downtown Franklin, TN. Reports to the Office Manager and the co-executive Directors/Porters.

Job Responsibilities


The office is where our mission of hospitality begins, and the CCC is often the first point of contact with our clients, whether in the office, over the phone, or via email. Offering a warm, kind tone in answer to a call or email is vital. All correspondence is expected to be returned promptly, courteously, and professionally as an essential part of maintaining hospitality and confidentiality. CCC will also assist with groups, workshops, and special events related to client care.

Administrative & scheduling

The CCC will serve as a connection point between clients and Porters. They will oversee and manage all client appointments and track statistics related to Porter’s counseling hours. Maintain and update all databases housing client information and statistics. The CCC will learn and be comfortable working in Google Workspace, Slack, AppToto, SimplePractice, Zoom, and Kindful.

Eligibility & intake

Our eligibility parameters help uphold our mission of serving the niche community of touring and performing recording artists. The CCC will become expertly familiar with client eligibility parameters to determine whether applicants for 1-on-1 support are eligible and then lead them through the prescribed intake and/or referral process. They will be responsible for becoming familiar with and maintaining the database of affiliate referral providers. The CCC will often be asked to initiate continued care including, but not limited to financial grants, referrals, client surveys, et 


  • Excellent people skills, others-focused, the heart of a servant, hospitable
  • Upholds the highest level of integrity and confidentiality
  • Must respect the faith-based origin of Porter’s Call
  • Calm & compassionate in crisis
  • Organized, detail-oriented, and administratively efficient, with a strong ability to prioritize tasks and anticipate needs
  • Excellent verbal and written communication skills
  • Punctual with excellent time management
  • Able to work independently and/or in collaboration with a team-oriented approach
  • Quick learner and working knowledge of administrative processes and software applications

Additional Information


  • $40,000 annually
  • Health insurance (medical, dental, and vision plans)
  • Up to $5,000 contribution to Health Savings Account
  • IRA match up to 3% (open enrollment in January each year)
  • Paid vacation and holidays
  • Short Term Leave (pending approval, available after 1 year of employment)
  • Long Term Disability Insurance (after 1 year of employment)

How to Apply

Please send a resume and cover letter to admin@porterscall.com. Applications without a cover letter will not be considered. No phone calls, please


  • Date Posted: April 25, 2024
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Health (Physical, Mental)
  • Salary Range: $40,000