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Safe Haven Family Shelter

Case Manager, Spanish- Speaking

Safe Haven Family Shelter


Job Summary


Work with families experiencing homelessness to ensure available community resources are provided for families, with a particular focus on Spanish-speaking clients.  Support families in crisis and conduct analysis of the family’s needs to coordinate activities and resources to ensure a successful transition to permanent housing.

Job Responsibilities


  • Provide holistic and comprehensive case management services, in Spanish as needed, to all clients including intake assessments, benefit assessments, goal setting, long-term case plan development, weekly case plan development, progress monitoring, individual money management, advocacy, and referrals.
  • Meet with clients on a regular basis to provide case management services, and interact with clients according to a trauma-informed care framework.
  • Within the agency, provide interpretation when necessary for Spanish-speaking clients
  • Translate Safe Haven program materials into Spanish as needed.
  • Build and maintain relationships with agencies/community partners that support Spanish-speaking and undocumented families.
  • Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document the use/success of the referral.
  • Explore pathways to resources for families without documentation.  Support clients in their needs surrounding documentation status.
  • Input accurate and complete data for all contacts with clients into agency HMIS and Salesforce database.
  • Provide all required documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets, progress notes, and evaluations.
  • Work independently with a strong sense of focus, task-oriented, non-judgmental personal qualities, and a clear sense of boundaries.
  • Maintain a strong sense of and respect for confidentiality involving both clients and fellow employees.
  • Work in a variety of settings with culturally diverse families and communicate in ways that are culturally sensitive and appropriate.
  • Transport clients to and from resources and/or activities, as needed, utilizing a company-provided vehicle.
  • Participate in regular staff meetings, staff training programs, and supervisory sessions, and accept the responsibility for aiding the development of positive team relationships.
  • Represent Safe Haven in local and national conferences and meetings to gather and share knowledge and best practices around family homelessness. 
  • Adhere to agency policy, procedures, and the professional code of ethics.
  • Other duties as assigned.



  • Bachelor’s degree in Social Work or related field required, Master’s degree preferred.
  • Fluency in Spanish is required. 
  • Knowledge of community resources and counseling/social work practices with high-risk populations in crisis, including an understanding of working in a Trauma Informed Care Environment.
  • Excellent verbal and written communication skills with the ability to establish a positive rapport with clients.


  • Work Environment:  Office setting. Must be able to sit/stand for 8 hours.
  • Walking, bending, light lifting up to 25 lbs.
  • Must be able to travel to community service providers, housing and property, and to families in need.
  • Ability to drive agency vehicles, including a 15-passenger van.

Additional Information


  • 100% Employer-paid health and dental for individuals ($6,000 value for an employee enrolled in an individual plan)
  • Additional discounted family coverage is available as well (Up to $11,500 value for an employee enrolled in a family plan)
  • 18 PTO Days plus 8 sabbatical days annually
  • 16 Paid Holidays annually
  • 8 Sabbatical Days annually
  • Paid parental/family leave
  • 401K Plan (with 5% employer match)
  • Employer-paid short-term and long-term disability
  • Flexible Spending Account options
  • Voluntary vision and life insurance
  • Up to $1,500 reimbursement annually for LMSW licensure supervision, if applicable
  • Salary Range: $42,000-$46,000 Annually

How to Apply

To apply, please visit https://safe-haven-family-shelter.prismhr-hire.com/,choose the position you are applying for, and click “Apply for this position.”    Here you will have the opportunity to upload a resume and cover letter.  

The cover letter should speak specifically to your interest in this particular position, and discuss how you meet the position’s key requirements: skill in working with families in crisis, knowledge of counseling/social-work best practices, excellent documentation skills, and strong teamwork orientation. 

No phone calls, please.

Safe Haven is an equal opportunity employer.


  • Date Posted: October 19, 2023
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Salary Range: $42,000-$46,000