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Safe Haven Family Shelter

Case Manager, Domestic Violence Rapid Rehousing

Safe Haven Family Shelter


Job Summary

Work with families experiencing homelessness as a result of intimate partner violence (IPV) to ensure available community resources are provided for families. Support families in crisis and conduct analysis of the family’s needs to coordinate activities and resources to ensure a successful transition to permanent housing.

Job Responsibilities

  • Provide holistic and comprehensive case management services to all clients including: intake assessments, benefit assessments, goal setting, long-term case plan development, safety planning, weekly case plan development, progress monitoring, individual money management, advocacy and referrals.
  • Meet with clients on a regular basis to provide case management services, and interact with clients according to a trauma-informed care framework.
  • Connect families with needed and available community resources, including coordinating care with other domestic violence services. Follow-up with clients and agencies as appropriate to document use/success of referral.
  • Provide anti-violence education and resources as needed to victim-survivors, including safety-planning and other DV education as appropriate
  • Input accurate and complete data for all contacts with clients into agency HMIS and Salesforce database.
  • Provide all required documentation in a timely manner, which may include client follow up, outcome evaluation, client contact sheets, progress notes and evaluations.
  • Work independently with a strong sense of focus, task-oriented, non-judgmental, open personal qualities, and clear sense of boundaries.
  • Maintain a strong sense of and respect for confidentiality involving both clients and fellow employees.
  • Work in a variety of settings with culturally-diverse families and communicates in ways that are culturally sensitive and appropriate.
  • Transport clients to and from resources and/or activities, as needed, utilizing company provided vehicle.
  • Participate in regular staff meetings and training programs, as well as additional IPV trainings and small group collaborative case conferencing sessions for domestic violence.
  • Represent Safe Haven in local and national conferences and meetings to gather and share knowledge and best-practices around family homelessness.
  • Adhere to agency policy, procedures and the professional code of ethics.
  • Other duties as assigned.


  • Bachelor’s degree in Social Work or related field required, Master’s degree preferred.
  • Knowledge of community resources and counseling/social work practices with high risk populations in crisis, including understanding of working in a Trauma Informed Care Environment.
  • Excellent verbal and written communication skills with the ability to establish a positive rapport with clients.


  • Work Environment:  Office setting. Must be able to sit / stand for 8 hours.
  • Walking, bending, light lifting up to 25 lbs.
  • Must be able to travel to community service providers, housing and property, and to families in need. Could be expected to attend court for advocacy and support.
  • Ability to drive agency vehicles, including 15-passenger van.

Additional Information


  • 100% Employer-paid health and dental for individuals ($6,000 value for employee enrolled in individual plan)
  • Additional discounted family coverage available as well (Up to $11,500 value for employee enrolled in family plan)
  • 18 PTO Days plus 8 sabbatical days annually
  • 16 Paid Holidays annually
  • Paid parental/family leave
  • 401K Plan (with 5% employer match)
  • Employer paid short-term and long-term disability
  • Flexible Spending Account options
  • Voluntary vision and life insurance
  • Up to $1,500 reimbursement annually for LMSW licensure supervision, if applicable

How to Apply

To Apply Click Here


  • Date Posted: May 10, 2023
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Salary Range: $40,000-$42,000 (Bachelor’s Degree) $43,000-46,000 (Master’s Degree in relevant field, e.g., MSSW)
  • Working Hours: 40 hrs/wk