Care Navigator / Care Coordinator Bilingual (Spanish/English)

Medical Foundation of Nashville

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Job Summary

Care Navigator / Care Coordinator Bilingual (Spanish/English) – Project Access Nashville Specialty Care

Project Access Nashville Specialty Care (PANSC), a program of the Nashville Academy of Medicine and Medical Foundation of Nashville, provides access to specialty care to Nashville’s uninsured who are 200% or below poverty in Middle Tennessee. The care navigator serves as a front-line liaison and advocate for patients, helping to connect them to the care they need. This position provides individualized, needs-driven, patient- family centered, case management services to patients and their families, including connecting the patient to internal and community services that improve health and well-being. The position plays an integral role in maintaining the integrity of the program and directly interacts with Spanish-speaking patients as well as clinic office staff. The ability to protect confidential information is critical. Excellent communication skills, both written and verbal, are essential. 

Spanish proficiency is required.

Location: In-person – Nashville, TN 37205; Must be able to reliably commute or plan to relocate before starting work. (Required)

The Nashville Academy of Medicine / Medical Foundation of Nashville is an equal-opportunity employer.

Job Responsibilities

Job functions:

• Maintains positive relationships with patients and program partners.
• Requires the ability to interact with a variety of people.
• Directly responsible for managing referrals received from clinics, with precise attention to detail, process, and follow-through.
• Outreach to patients for follow-up and phone calls.
• Collects and evaluates financial and residency information from patients.
• Must handle difficult interpersonal situations with integrity.
• Significant data entry and record maintenance.
• All other duties as assigned.

Duties:

• Work closely to coordinate patient care, communicating with patients along the way.
• Track, and manage process referrals from more than 55 clinics into the PANSC network.
• Receive faxes / discuss medical issues and potential eligibility with clinic providers.
• Determine the eligibility of patients.
• Collect financial records from patients.
• Communicate appointment information and other instructions to patients, via phone and mail.
• Follow up with and re-verify patients as needed.
• Patient Advocacy (Helping Spanish-speaking patients navigate the health care system and locate additional resources beyond the scope of our program when needed).
• Answer incoming phone calls.
• Assist other staff members as needed.

Qualifications

Requirements:

• Fluency, both written and verbal, in Spanish and English.
• Passionate about helping the underserved and in full agreement with our mission and core values.
• Requires a minimum of a two-year post-secondary education. Four-year degree preferred. Current students near graduation will be considered.
• Strong attention to detail is required.
• One year of work experience is preferred. Internships will also be considered.
• Exceptional interpersonal and relational skills.
• Must be a team player.
• Ability to quickly learn and adapt to new skills.
• Exceptional multi-tasking skills are critical for success in this role.
• Excellent customer service and organizational skills.
• Proven ability to communicate both in written and verbal forms with people from a variety of backgrounds.
• Proficiency in the Microsoft Office suite of computer programs (Word, Excel, etc.)

Functional Competencies: 

• Organizational skills, prioritization, communication, teamwork, time management, initiative, reliability and dependability, conflict resolution, customer service, and interpersonal skills.

Additional Information

Benefits

How to Apply

Please submit a resume and a cover letter addressing the question below with “Spanish-Bilingual Care Navigator” in the subject line with your name to info@nashvillemedicine.org. No phone calls, please.

• Please describe your education and practical experience with the Spanish language.

Details

• Date Posted: February 1, 2024
• Type: Full-Time
• Job Function: Administrative
• Service Area: Health (Physical, Mental)
• Start Date: 03/01/2024
• Salary Range: $18-$20 per hour
• Working Hours: 40 per week, 8:30AM to 4:30PM, Monday through Friday