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Tennessee Justice for Our Neighbors

Bilingual (Spanish) Administrative Assistant

Tennessee Justice for Our Neighbors


Job Summary

The Bilingual Administrative Assistant will be a full-time, non-exempt employee. He/she will work under the supervision of the Legal Director, with a primary focus on performing clerical and administrative tasks in support of TNJFON legal staff. The Administrative Assistant may also be responsible for carrying out other general administrative tasks as directed by the Executive Director. This position requires written and verbal communication in English and Spanish. This is an in-person position. Hours are Monday through Friday from 9:00 am to 5:00 pm.

Job Responsibilities



  • Will be first point of contact for all inquiries, by telephone and in person, from
  • clients (existing and potential) and community members;
  • Communicate TNJFON mission, services, and intake process to clients and community members;
  • Track and relay messages from clients and community members to other
  • TNJFON staff and vice-versa;
  • Refer clients to appropriate community resources including other non-profit
  • organizations and private immigration practitioners if TNJFON legal staff are
  • unable to assist.

Legal Service Support

  • Schedule client appointments as directed by TNJFON legal staff; communicate to
  • clients the documents, information and, if applicable, fees required for each
  • appointment; and send appointment reminders by voice or text, as appropriate;
  • Provide Spanish to English and English to Spanish interpreting at client
  • appointments, in the course of preparing USCIS (US Citizenship and Immigration
  • Services) applications and immigration court filings, and at USCIS interviews;
  • Translate forms, letters, declarations, and foreign documents from Spanish to
  • English and English to Spanish.
  • Coordinate with supervising TNJFON legal staff to ensure that sufficient
  • resources, including appropriate number of volunteers and interpreters, space reservation are confirmed for all scheduled clinics;
  • Attend clinics, as needed, to provide administrative and interpreting support to
  • TNJFON attorneys and clinic volunteers.

Administrative Support

  • Responsible for handling all incoming mail, including sorting and distributing, as
  • well as documenting and tracking correspondence related to client cases;
  • Assist TNJFON legal staff with preparing, tracking, copying and sending outgoing
  • mail;
  • Open and close office daily;
  • Set up space for events; and
  • Copy and scan documents for TNJFON legal staff and clients.

Data and Case Management

  • Responsible for handling TNJFON legal staff requests to open new cases, or close
  • existing cases;
  • Update and document client interactions, client-related mail and internal case
  • status in case management system;
  • Track and advise legal team of deadlines using case management system;
  • Maintain and update case count information and data tracking as cases are opened
  • and closed.

Additional Duties

  • Assist Executive Director with tasks as requested.


  • Committed to the TNJFON mission;
  • Available to work in person during TNJFON business hours;
  • Consistent punctual attendance;
  • Minimum 1 year experience in secretarial or administrative experience, preferably in the legal field;
  • Good oral and written communication skills;
  • Fluent in verbal and written Spanish;
  • Excellent computer processing skills;
  • Bachelor’s degree or associates and equivalent years in relevant work experience;
  • Ability to work with people from diverse backgrounds;
  • Ability to prioritize and complete tasks in a timely manner;
  • Excellent organizational skills with attention to detail;
  • Must support a compassionate, supportive work environment for interns, volunteers, clients and staff.  Must have a positive demeanor; poised and comfortable in relating to a variety of people in multiple settings.  Must be welcoming to all diverse backgrounds including sexual orientation, gender identification, race, religion, and disability; and
  • Preference given to experience in working with trauma survivors.

Additional Information


The Bilingual Administrative Assistant is entitled to all benefits and leave time as described in the personnel policies and procedures which include vacation/medical leave, health insurance, and retirement match.

How to Apply

Submit resume, cover letter and three references to director@tnjfon.org by March 10, 2023.


  • Date Posted: February 24, 2023
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Social / Human Services
  • Start Date: 03/31/2023
  • Working Hours: 37.5 hrs/wk; M-F, 9:00am-5:00pm