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Rural Health Association of TN

Bilingual Community Health Coordinator

Rural Health Association of TN


Job Summary

About Rural Health Association of Tennessee:

RHA is a 501(c)3 non-profit with the mission to lead the way for a healthy Tennessee through partnerships, advocacy, education, and resources. As a member-driven organization, the goal of the association is to serve as a trusted resource to our members, partners, and the public so that together we may tackle Tennessee’s toughest public health issues.

Position Description:
The Community Health Specialist is responsible for assisting individuals enroll or re-enroll in a health insurance plan, particularly with TennCare, the state Medicaid Office. The specialists will spend 50% of their time hosting outreach events and 50% of the time providing enrollment services. These positions reports dually to RHA’s Enrollment Director and Community Engagement Manager.

Job Responsibilities

Outreach and Engagement

  • Develop outreach and advocacy plans to advance program goals.
  • Establish working relationships with RHA members, Rural Health Clinics, and others who serve low-income populations in rural Tennessee.
  • Support efforts to assist individuals enroll in TennCare
  • Represent RHA with local and state partners.
  • Provide technical assistance and outstanding customer service to members and partners.
  • Host trainings to teach others how to do Medicaid enrollment.

Case Management

  • Build positive relationships with individuals seeking to enroll in health insurance plans.
  • Interviews clients to obtain information related to their eligibility for government assistance programs.
  • Support enrollment for:
  • Complete required training courses within 30 days of hire. Comply with all continuing education and recertification requirements.
  • Provide high quality and confidential customer service to individuals seeking health benefits
  • Conduct advocacy and outreach local communities about health insurance options.
  • Work independently, traveling throughout designated service area and providing services in various locations as needed.
  • Handle confidential personal information in accordance with RHA policies and funder requirements
  • Ensure that follow-up is completed to capture client referrals and outcomes
  • Support call center operations, including answering calls in a timely manner and making accurate referrals to community partners
  • Obtains documentary evidence to support client information to ensure proper eligibility determination.

Other Essential Functions

  • Work cross functionally with other RHA staff to support all programs and organizational goals as identified by RHA strategic plan and contracts.
  • Maintain a deep understanding of all programs and opportunities to share and promote.
  • Maintain compliance status with relevant state and federal agencies.
  • Attend relevant meetings and professional development workshops.
  • Assist with other projects as assigned.



  • High School Graduate degree with 3 year’s of experience, or high school education with 3 year’s of experience and willingness to complete Community Health Worker Training.
  • Proven record of designing and implementing new programs including outreach strategies, data and reporting systems, and case management strategies.
  • Active listener and critical thinking skills.
  • Demonstration of excellent interpersonal, initiative, teamwork, problem solving, communication (verbal and written), project management skills required.
  • Proficient using technology.
  • Experience working with a high-performing and collaborative team.
  • Personal qualities of integrity, credibility, and a commitment to improving health among rural and other minority populations.
  • Flexible with ability to manage multiple projects.

Preferred Skills:

  • Bilingual Spanish/English
  • Certificate in Community Health Worker

Additional Information


Additional Information:

  • Position is full-time with general operating hours 8:00 – 4:30am.
  • This is a hybrid position with approximately 50% time spent in office and 50% remote
  • Travel may be required up to 30%, some overnight travel required, including but not limited to the week of RHA’s annual conference November 14th and 17th and quarterly all-staff meetings.
  • Starting salary is $45,000; depending on experience
  • 100% employee health insurance benefit option
  • Opportunity to get certified as a Community Health Worker

How to Apply

Interested candidates submit a resume and cover letter via https://rhat.mcjobboard.net or email to info@tnruralhealth.org with Community Health Specialist in the subject line


  • Date Posted: April 10, 2023
  • Type: Full-Time
  • Job Function: Educator
  • Service Area: Children / Youth
  • Start Date: 05/15/2023
  • Salary Range: 45000
  • Working Hours: 8:00 - 4:30 pm