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Catholic Charities of TN

Bilingual Case Manager

Catholic Charities of TN


Job Summary

Catholic Charities has two open positions for Bilingual Case Managers in its New Americans Department. These positions are full-time (37.5 hours per week) and located at the Catholic Pastoral Center at 2806 McGavock Pike, Nashville, TN 37214. Hours are generally 8:00 am-4:30 pm though flexibility may be required outside of these hours.

Job Responsibilities

  • Meets clients at the airport upon arrival and provides orientation to housing and community.
  • Provides case management services according to program guidelines and mandates.
  • Assists clients in applying for services and benefits for which they are eligible within the timeframe requirements of funders.
  • Conducts individual and family needs assessments, creates service plans for each client, and updates plans as needed.
  • Familiarizes clients with American culture including such activities as shopping, use of public transportation, establishing banking services, identifying medical providers, and the basics of hygiene and household cleaning expectations.
  • Provides interpretation services for clients as needed.
  • Completes any required reports or data collection activities as prescribed by funders, partners, or agency leadership in a timely and accurate manner.
  • Reviews program guidelines and updates and participates in training to ensure that services meet the expectations and requirements set forth by funders.
  • Maintains confidentiality and appropriately handles sensitive information in compliance with privacy laws and regulations.
  • Maintains accurate client and program records regarding services provided according to Agency guidelines, using the database(s) provided by the agency and within Agency timeframe.
  • Actively participates in supervision sessions, periodic team meetings, and training.
  • Provides transportation for clients to appointments and meetings as needed, ensuring that proper safety equipment is utilized for all children while using an Agency vehicle.
  • Performs other duties as assigned.



  • Bachelor’s degree in social work or related field preferred OR
  • High School diploma with four years of relevant experience.
  • Prior experience working with refugees is preferred.


  • Bilingual in Spanish, Creole, and Swahili. Kirundi, French, or Kinyarwanda required.
  • Knowledge/experience with benefit programs/social service programs for residents of Nashville.
  • A valid driver’s license and clean driving record are required.
  • Knowledge of human behavior and an ability to adapt and use various methods while meeting the needs of newcomers.
  • Ability to facilitate intercultural communication and to create an environment where differences are respected.
  • Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
  • Ability to handle confidential information with extreme professionalism.
  • Attention to detail and adherence to deadlines.
  • Ability to plan and organize work.
  • Ability to follow tasks through to completion.
  • Effective interpersonal skills including emotional intelligence, reliability, positivity, negotiation, empathy, and openness to feedback.
  • Strong written and verbal communication skills.
  • Ability to work well in a team and independently with minimal direction.
  • Ability to go up and down steps, load and unload car seats, and lift to 20 lbs.
  • Proficiency in Microsoft Office suite.
  • Ability to learn databases.

Additional Information


  • Ten (10) vacation days.
  • Twelve (12) personal days.
  • Eighteen (18) paid holidays.
  • 403B plan with company match
  •  Pension plan
  • Health insurance, vision, and dental coverage.
  • Employee Assistance Program
  • Voluntary benefits

How to Apply

Qualified candidates should send a resume and a cover letter detailing interest, desired salary, and available start date to https://recruiting.paylocity.com/recruiting/jobs/Details/1443635/CATHOLIC-CHARITIES-OF-TENNESSEE-INC/Bilingual-Case-Manager

Catholic Charities of Tennessee is an equal opportunity employer. Catholic Charities does not discriminate in regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Satisfactory completion of a background and reference check is required.


  • Date Posted: January 20, 2024
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Working Hours: 37.5 hrs./wk.