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Mental Health America of the MidSouth

Bilingual Case Aide

Mental Health America of the MidSouth


Job Summary

Mental Health America of the MidSouth (MHA) is a 75-year-old nonprofit that promotes mental health and wellness through education, advocacy, and service. Current programs focus on suicide prevention, anti-bullying, workplace wellness, Alzheimer’s support, multicultural outreach, screenings, referrals, and more. 

MHA is hiring Case Aide for our Multicultural Outreach Program in partnership with the United States Committee for Refugees and Immigrants. The Case Aide will provide administrative and case support to staff providing Post Release Services to Unaccompanied Children (UC) and their sponsors. This position will report to the Regional Supervisor. 

Job Responsibilities

  • Conduct routine calls to clients to assist with coordination of services and assess for safety; 
  • Conduct outreach with local community agencies to identify appropriate community resources for clients, ensuring they are culturally and linguistically appropriate;  
  • Assist in completing applications and referral forms;  
  • Accompany clients (or provide telephonic support) to facilitate school enrollment and access to community resources, as needed;  
  • Provide ongoing administrative support to PRS workers;  
  • Maintain a high standard of record-keeping according to USCRI and ORR policies and procedures.   
  • Provide information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require; 
  • Assess the safety and appropriateness of the placement on an ongoing basis using child welfare principles and social work best practices through phone/video calls, interviews, and home visits; 
  • Build a network of local pro bono legal resources and service providers to facilitate access for UC and sponsors, and track individual progress; 
  • Coordinate and maintain communication with key stakeholders; 
  • Participate in regular training and communication sessions with supervisor and headquarters staff; and  
  • Other duties as assigned by supervisor. 

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated are not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).   


  • Associate’s degree with a minimum of 1 year of experience working with children. A bachelor’s degree in Social Work, International Studies, or a related humanitarian field is preferred.   
  • Experience with immigrant populations, child welfare, child placements, family preservation, and social service provision is desired; 
  • Must possess an extensive knowledge of immigrant community local resources; 
  • Excellent organizational, verbal, written, and interpersonal communication skills, and ability to prioritize duties in a fast-paced environment; 
  • Must have a valid driver’s license, insurance, a clean driving record, and personal transportation;  
  • The position is mostly remote at this time and the candidate must have an appropriate workspace to complete documentation, client phone calls, and video conferencing; 
  • Fluency in Spanish is required; proficiency in additional languages a plus;  
  • Candidate must demonstrate a commitment to comply with mandatory state reporting requirements for child abuse and neglect;  
  • Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people;  
  • Candidate must pass a criminal background check that includes past history of conviction of child and sexual abuse;  
  • Possess or be able to obtain CPR and basic first aid certification; 
  • Satisfactory completion of USCRI’s HS/PRS New Staff Training; 
  • Satisfactory completion of ORR required training prior to serving clients and on an annual basis; and 
  • Complete additional training as identified by the supervisor or Human Resources. 

Additional Information


MHA offers excellent benefits, including covering 80% of health premiums; dental and vision insurance; 403(b) with 6% match; company-paid long-term disability and life insurance; office supply stipend; mileage reimbursement for work-related travel; generous PTO that includes 3+ weeks off annually plus 1 week mental health time and sick time that accrues separately; flexible, hybrid work-week, and more. MHA’s primary office is located in Nashville, TN, and interested candidates must live within commuting distance.

How to Apply

Interested applicants may send a cover letter and resume to Amber Hampton, Executive Director, at ahampton@mhamidsouth.org 


  • Date Posted: April 20, 2024
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Children / Youth
  • Salary Range: $44,000-$48,000
  • Working Hours: M-F 8:30 am-5 pm