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Frist Art Museum

Asst. Director Membership

Frist Art Museum


Job Summary

The Assistant Director of Membership oversees the Museum’s robust membership program and is responsible for growing it to achieve annual revenue, household count, engagement, loyalty, and diversity goals for the Membership Program. Duties include managing the staff and operations of the Membership team; working with colleagues across the Museum to leverage audience-related data to drive decision-making; and managing programs and activities related to Membership, including the acquisition of new members, as well as retaining, stewarding, and upgrading existing members.

Job Responsibilities

  • Achieve annual revenue, household count, and attendance goals for the Membership Program. Engagement, loyalty, and diversity will be metrics tracked as important components of driving revenue and attendance.
  • Manage Membership staff, including hiring, mentoring, goal setting, and performance reviews.
  • Develop and implement effective ways to acquire new members, renew lapsed members, and upgrade current members using a host of outbound strategies, onsite sales, and other methods.
  • Identify prospects from within the membership base for other development programs.
  • Conduct performance benchmarking with peer organizations and best-in-class benchmarking across industries to identify practices that may be employed by FAM.
  • Evaluate the membership plan and work in coordination with the Chief Development Officer to ensure the program is in alignment with the Museum’s strategic plan.
  • Develop and maintain annual budget for membership program.
  • Plan and implement lively and engaging member activities with Development, Education, and Curatorial teams- including but not limited to previews, trips, behind-the-scenes, and other activities designed to encourage growth in membership.
  • Work with the Chief Development Officer and Communications team on a membership marketing plan, including Member Preview invitations, general solicitations, promotions, and special event promotions.
  • Write copy for invitations, monthly membership emails, promotional materials, and membership-related events on the website as needed.
  • Oversee membership customer service processes including the processing of memberships in Altru and mail acknowledgment (membership card with tax receipt).
  • Ensure membership information and documentation are properly managed, including the Altru database, hard copy files, and correspondence.
  • Provide monthly membership financial reports and dashboard information to the Chief Development Officer.
  • Provide membership information for Board Meetings and Annual Reports and present to Development Council as needed.
  • Create a plan, in collaboration with Guest Services, to ensure proper training on membership programs, policies and procedures, and strategies to increase on-site sales. Maintain visitor conversion rate reports.
  • In coordination with Guest Services, handle all membership requests, inquiries, or complaints on a timely basis.
  • Other duties as assigned, including assistance with other Development projects and events when needed.


  • The individual will need to maintain confidentiality of all membership information.
  • An enthusiastic and outgoing personality with a high level of customer service and sales skills is expected.
  • Must have excellent communication skills with the ability to interact and integrate with a variety of people and develop positive relationships.
  • Strong organizational skills, self-motivation, and attention to detail are necessary as well as creativity in reaching potential members.
  • This individual must have working knowledge of Microsoft Office/Office 365 (Word, Excel, Outlook, PowerPoint) and database experience—Blackbaud Altru is beneficial.
  • 3-5 years related experience in areas of nonprofit, membership, development, sales, or marketing.

Additional Information


The Frist Art Museum offers a competitive benefits package that includes medical, dental, vision, life insurance, short-term and long-term disability, long-term care, 401(k) with a company match, and paid time off. 

How to Apply

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Interested candidates should send their resume, references, and salary expectations to:

Frist Art Museum

Attn: Sheri Horn, Human Resources Director

919 broadway

Nashville, Tennessee 37203

Email: shorn@fristartmuseum.org or Fax: (615) 744-3339

The Frist Art Museum is an Equal Opportunity Employer

Women, minorities, and individuals with disabilities are encouraged to apply. 


  • Date Posted: January 11, 2024
  • Type: Full-Time
  • Job Function: Fundraising / Revenue Development
  • Service Area: Arts / Culture
  • Salary Range: $70,000-$75,000
  • Working Hours: 37 hrs/wk, M-F 9-5 with some evenings and weekends