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The Refuge Center for Counseling

Associate Director

The Refuge Center for Counseling


Job Summary

Mission:  The Refuge Center exists to offer excellent, accessible and affordable mental and emotional healthcare service in support of a transformational impact on communities.

Purpose of the Position: Reporting to the CEO, the Associate Director has both internal and external facing responsibilities. The Associate Director partners closely with the CEO to chart The Refuge Center for Counseling (Refuge) strategic response to organizational and sector challenges and plays a critical role as partner, advisor and strategic thought-partner for the CEO.  The Associate Director also works to create high engagement from staff, board, partnership council, and collaborative partner organizations and to resolve day-to-day issues before they reach the CEO.

The Associate Director plays a critical role in shaping and implementing the organization’s strategy, including oversight of services, operations, pricing, human resources, fundraising, and financial management.  The Associate Director leads the annual planning and budgeting process as well as strategic initiatives and special projects each year, and supports the implementation of Refuge’s inclusion, engagement and accessibility goals.

As the supervisor of the Director of Development, Director of Operations and Marketing Manager the right candidate will be a mission-focused, seasoned, strategic, and process-minded leader with experience developing a culture of compassion, learning and continuous improvement among a group of diverse, talented individuals.  They must have the skills, sensitivity, and personal confidence to tap into the power that each member of the team brings to Refuge’s mission; this is ultimately a supporting role that helps other colleagues’ succeed.  The role requires significant independence, analytical skills, strong relationship building, ample people and project management experience, flexibility, agility, and discretion.

Job Responsibilities


Organizational Leadership

  • Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of their purpose, role and contributions to the organization.
  • Serve as an advisor and co-strategist to the executive director, providing sound counsel and confidentiality.
  • Ensure Refuge’s programming and internal culture, policies and practices align with the organization’s commitment to diversity, inclusion and engagement.
  • Provide a supportive day-to-day leadership presence for members of the Refuge Team.
  • Work with and support the CEO and the Director of Development to develop and implement strategies around communications, marketing, donor relations, website and database management.


  • Participate as a member of the fundraising team and assist with increasing fundraising abilities of organization including: identification and analysis of prospects, creation of content and materials to support fundraising activities, and representing organization at external fundraising events and meetings.
  • Oversee and analyze success and challenges with current programs and services.  In collaboration with the leadership team, design and develop program offerings and metrics based on analysis, in accordance with strategic plan, and in support of organization’s mission, to increase depth and breadth of impact.
  • Develop long-term strategies for organizational staffing and structure that ensure Refuge’s current and future needs are met.

Financial Management

  • Oversee and lead the annual budgeting process, including work with finance and accounting resources to prepare budget and rationale for review and approval by the board of directors, manage effectively within the organizational budget, and report accurately on progress made and challenges encountered.
  • Work with the leader of each department to create program budgets, offer a critical eye regarding different assumptions, and deliver an organization-wide budget based on input from each area.
  • Oversee long-range strategic financial and budgetary planning and cost management in alignment with strategic plan.
  • Ensure continued financial viability through sound fiscal management.
  • Serve as a staff liaison to the various committees of the Board of Directors.  Effectively communicate and present critical financial matters at board of directors and committee meetings.
  • Provide strategic recommendations to the executive director based on financial analysis and projections, cost identification and allocation, and revenue/expense analysis.
  • Work with the CEO, Director of Operations, Director of Development and fundraising team to align financial management with short- and long-term fundraising planning and projections.
  • Ensure (1) sound fiscal policies, procedures and internal controls; (2) cash flow management plan in place; and (3) compliance with requirements from funding sources as well as federal and state authorities/regulators.


  • Lead, coach, develop, and retain senior-level employees,
  • Develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate ongoing progress toward goals and overall performance.
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
  • Provide mentorship and guidance, and alleviate and address individual and group concerns as necessary.
  • Ensure staff members receive timely and appropriate training and development.

Special Projects and Initiatives

  • Lead development, planning, implementation, and analysis of special projects and initiatives as needed.
  • Provide cross-functional supervision to staff members who have assignments that support special projects.
  • Perform analysis and strategic consultation on major issues impacting the organization; and prepare briefings, memos, or presentations to communicate findings.
  • Work with CEO to manage the Building Refuge capital project and campus build.


  • Attend and participate in Board and Executive Committee meetings.
  • Represent the organization externally, including speaking at public events and meetings.
  • Help to create an inclusive and welcoming environment for all individuals in regards to diversity which may include geography, race, ethnicity, socioeconomic status, immigration status, veteran status, sexual orientation, gender, sex, age, ability and religion.
  • Perform other job duties as assigned.



  • Bachelor’s degree plus seven to ten years of experience (including at least three years of management experience).  Master’s degree in management or leadership preferred.
  • 4+ years of experience in the non-profit sector
  • Experience in strategic planning, project management, financial management, staff supervision and development, and leading key internal strategic initiatives.
  • Strong record of leading key organizational functions and teams with a targeted focus on continuous improvement.
  • Experience with diversity, inclusion and engagement initiatives for internal (staff and board) and external audiences (current or prospective clients and/or donors).
  • Experience working with boards of directors.
  • Knowledge of the U.S. nonprofit sector (if not through employment, then through board service) and specifically service organizations.
  • Knowledge of public policy and how it impacts nonprofits and the nonprofit sector.
  • Knowledge of key nonprofit organizational activities including fundraising, human resources, accounting, and marketing and communications.  Experience in these areas is preferred.
  • Willingness, availability and ability to travel as needed.  Must have a valid driver’s license.


  • Comfort and experience with public speaking to large and small groups on complex topics.
  • Exceptional relationship-building and interpersonal communication (written and verbal) skills.
  • Excellent judgment and creative problem-solving skills including negotiation and conflict resolution.
  • Energetic, flexible, collaborative and proactive.
  • Passion for and strong understanding of the mission of Refuge.
  • Ability to meet deadlines and follow projects through to completion.

Additional Information


  • Medical Insurance
  • Paid Time Off
  • Life Insurance
  • Dental & Vision insurance options
  • Perks Program
  • Continuing Education support

How to Apply

Please submit cover letter and resume to Amy Alexander, CEO, to amy.alexander@therefugecenter.org.


  • Date Posted: February 24, 2023
  • Type: Full-Time
  • Job Function: Accounting / Financial Management
  • Service Area: Health (Physical, Mental)
  • Working Hours: 40 hrs/wk