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Cumberland Heights/ARCH Academy

ARCH Academy Outreach Coordinator

Cumberland Heights/ARCH Academy


Job Summary

Adolescent Admissions and Outreach Coordinator supports Cumberland Heights’ and ARCH Academy’s mission of

transforming lives, giving hope and healing to those affected by alcohol or drug addiction.


The Adolescent Admissions Outreach Specialist will conduct admission screens and follow through to admission, serves as a liaison between ARCH Academy and the Middle Tennessee Community and referents, including public high schools, like-minded non-profit organizations, and criminal justice system, aid in cultivating new referral relations.

Job Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES includes some or all the following:

  1. Markets to the appropriate professionals in their assigned area to develop positive and reciprocal relationships with them, with focus on preventive and intermediate substance abuse services.  Assist Executive Director in managing budget associated with business and outreach activities.
  2. Conducts individual and group tours and luncheons and schedules presentations as needed.
  3. Represents ARCH Academy at outside conferences, supporting general and program targeted marketing as assigned, in addition to promoting all Cumberland Heights programs. Identify opportunities to participate in community activities.
  4. Create and develop content for substance abuse prevention programming for both adolescents, school administration, families and other regional populations deemed necessary.
  5. Create and administer satisfaction and outcome surveys for prevention program participants, analyze the data to identify strengths and weaknesses of services.
  6. Conducts weekly phone contacts and face to face marketing contacts, maintaining records and following up at appropriate time intervals.
  7. Collects pre-screening information to facilitate the admission process and placement into appropriate levels of care or will make appropriate referrals to other organizations and programs as needed either on site or at IOP locations.
  8. Coordinates with Admissions to provide mobile adolescent assessments within their assigned region.
  9. Check patients benefits with insurance company when applicable.
  10. Coordinates and attends quality improvement activities including meeting attendance, reports, referral relations and interdepartmental liaison.
  11. Participate and contribute to ARCH Academy initiatives and projects.
  12. Implements policies and procedures related to their specific sites reviewing them interdepartmentally in conjunction with the Executive Director.
  13. Constructs monthly operating and marketing reports for assigned area.
  14. Ensures that a welcoming, safe and healing environment is maintained for each patient and family throughout the continuum of care.
  15. Recommends ways to improve the quality and delivery of services.
  16. Ensures proper handling and distribution of company funds.
  17. Maintains confidentiality of company and patient information.
  18. Reacts productively to change.
  19. Performs other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or GED is required; Bachelor’s degree in Marketing or related area preferred; a

minimum of two (2) years marketing experience with behavioral healthcare experience preferred; and/or

equivalent education or experience in job related activities.


Ability to lift up to 20 pounds; ability to speak, hear, see, sit and reach; ability to speak, read and write in

English; good problem-solving, analytical and interpersonal skills; good written and oral communication

skills; organizational skills for managing and prioritizing multiple tasks and assignments; good supervisory

and motivational skills; working knowledge of Microsoft Word, Excel, Outlook and SATIS; knowledge of

state of the art drug/alcohol treatment options; knowledge of and ability to apply information regarding

cultural/age/population specific characteristics to patients in assigned area; ability to deescalate a person in

crisis in a calm and supportive manner; CPI, First Aid, and CPR certified or eligible. If recovering from an

addiction, two years verifiable abstinence required with five years preferred; active participation in the

appropriate Twelve Step program preferred.


Position is in an office setting that involves everyday risks or discomforts requiring normal safety

precautions. Position is in contact with persons who may be chemically impaired and/or volatile and

require additional safety precautions. In addition, position may work alone at times requiring additional

safety precautions. Position involves flexible hours, including evenings and weekends. Position is subject

to long hours. Position may be subject to occasional travel.

Additional Information


Discussed during interview

How to Apply

Visit our website to apply @ Cumberlandheights.org


  • Date Posted: February 9, 2023
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Children / Youth