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United Way of Rutherford and Cannon Counties

Housing Access Coordinator

United Way of Rutherford and Cannon Counties


Job Summary

The Housing Access Coordinator will coordinate and oversee the implementation of developing landlord relationships in the community along with partner agencies receiving funding of The Family Collective initiative. The purpose of the Housing Access Coordinator will be to create or enhance a housing program that will first focus on increasing access to, and retaining safe, long-term housing with supportive services. This includes landlord, community, and housing stakeholder outreach and collaboration, coordination of direct financial assistance for families and agreements with partners. The Housing Access Coordinator will primarily provide coordination of local housing efforts and will also work with other agencies within the community to create a standard of care approach for effective community landlord engagement and family

Job Responsibilities

Community Coordination and Engagement:

  • Clearly articulate United Way of Rutherford and Cannon Counties’ mission, goals and value proposition to property managers and community stakeholders.
  • Actively generate resources in housing, including researching available affordable units, engage landlords to create and increase housing opportunities by developing relationships with property managers and brokers.
  • Serves as primary contact of housing related issues for community and partner agencies.
  • Identify and collaborate with potential local housing stakeholders and community partners.
  • Represent the organization at community meetings regarding housing issues for homeless populations; assisting with educating the community on changing policy as it relates to access of affordable housing.
  • Collaborate with community partners on developing a standard of care housing program.
  • Maintain property manager relationships through ongoing communications, resolution of client issues, and provide customer service to property managers.
  • Serves as a liaison between United Way of Rutherford and Cannon Counties and other housing agencies, providers and landlords/property managers on all matters related to housing.
  • Work with and advise United Way of Rutherford and Cannon Counties to ensure program and provider compliance with all applicable Federal and local housing regulations, laws, and standards.
  • Lead, organize, facilitate community working groups focused on access to housing opportunities and landlord engagement.
  • Perform administrative duties related to paperwork and documentation for all housing programs and grants, ensuring full compliance related to housing.
  • Key performance metrics tracked monthly include: # of qualified housing leads, # of landlords housing one or more clients, landlord satisfaction, and # of clients housed.
  • Perform all work in a culturally responsive manner consistent with United Way of Rutherford and Cannon Counties mission

Family Collective Program:

  • Ensure adequate rental units are available to move families quickly from shelter/homelessness into appropriate housing. Goal: 70 families attain new housing or maintain current housing within a twelvemonth period.
  • Actively listen to the housing needs and understand available resources in the community of persons seeking aid and work with them to determine what is available to them.
  • Match client’s needs and goals to available units, considering client’s preference for unit type, safety of area, housing conditions, and proximity to employment opportunities.
  • Understanding of the property managers process to apply for housing to ensure minimum qualifications of a family applying for a housing unit is met.
  • Meet families to discuss housing program, assess housing barriers, while creating a housing plan.
  • Interact with clients according to a trauma-informed care framework. • Coordinate with funding available to assist on a variety of needs to promote long term housing stability.
  • Understand the needs of clients and be able to effectively advocate for housing needs within our community.
  • Track housing updates for each client on Salesforce, regularly updating information to ensure that program can track client housing progress.
  • Coordinate with family coaches to assist with housing placements for families experiencing homelessness including utility set up, move in costs and other barriers preventing the family from being housed. Mission: To improve lives by advancing opportunities for education, health and financial stability for all Vision: To be the primary community solutions leader for human services • Complete monthly data submission of financial assistance.
  • Perform administrative duties related to paperwork and documentation for all housing programs and grants, ensuring full compliance related to housing.
  • Perform other duties



    • Bachelor’s degree in relevant field.
    • 2 years’ related experience preferred (housing advocacy, community engagement, property management, sales/negotiation skills, etc.).


    • Demonstrated competence with coordination, including but not limited to: training, public speaking, facilitation, collaboration, detailed program planning and timely implementation
    • Strong, proven ability to: mediate differences of philosophy and opinion; maintain calm, efficient, and good-humored approach to work while managing competing priorities in a fast-paced, highly productive work environment; work independently and as a team member; think critically and with foresight; carry out assignments with limited direction; adapt to change.
    • Excellent verbal and written communication skills, with attention to detail required.
    • Ability to comfortably drive or commute to neighborhoods throughout the community and occasionally out of area travel. Must have own vehicle with insurance. (Mileage reimbursement)
    • Proficiency with Word, Excel, Publisher, Outlook, PowerPoint. Ability to adapt to different software systems with multiple tasks.


    • Office setting and out in community. Must be able to sit / stand for 8 hours.
    • Walking, bending, lifting up to 50 lbs.
    • Must be able to travel to community service providers, housing, and property, and to families in need.
    • Support the mission, goals, values, and philosophy of United Way of Rutherford and Cannon Counties.

    *The above statements are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills of personnel so classified.

Additional Information


  • Cell Phone Reimbursement: $50.00 per month maximum
  • Mileage Reimbursement: $0.625 per mile (when conducting United Way business; rate is based on current IRS posted rate each year)
  • Twelve (12) paid days of vacation per year, with an additional one (1) day of vacation provided for each year of service up to twenty (20) days.
  • Up to three (3) additional paid days off per year contingent upon personal gift to United Way (1% of salary = 1 day, 1.5% of salary = 2 days, 2% of salary = 3 days).
  • The following paid holidays:
  • Martin Luther King, Jr. Day
  • President’s Day
  • Good Friday
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • December 24 – January 1
  • One (1) paid sick day per month.

Simple IRA retirement plan (available after one year of employment). UWRCC will match dollar for dollar up to 3% of employee’s contribution.

  • Health, dental, and vision insurance; life insurance; long-term disability (employee pays $2.00 per pay period for insurance coverage). UWRCC will also contribute $70.00 per pay period to employee’s Health Savings Account. Enrollment begins on the first day of employment. Dependents may be enrolled in employer’s plan, and employee assumes full cost of premiums for dependents.

How to Apply

Interested and qualified candidates should submit the following items as a single PDF attachment to Kristen.Swann@yourlocaluw.org.

1)         Cover Letter

2)         Resume

3)         References (minimum of three)

Consideration will only be given to applications submitted as outlined above. Applications submitted with multiple attachments or not including all three items listed above will not be considered.


  • Date Posted: February 7, 2023
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Housing
  • Working Hours: 40 hrs/wk; M-F, 8:00am - 5:00 pm)