Family Resource Navigator

Martha O'Bryan Center

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Job Summary

ABOUT THE MARTHA O’BRYAN CENTER

Martha O’Bryan Center (MOBC) exists to help families leave poverty in a single generation. Our history and experiences have shown that entrenched poverty stems from interconnected drivers: low-performing schools, a lack of out-of-school-time programming and college access resources, limited and inconsistent employment opportunities, and fractured family support systems. We help vulnerable families overcome these obstacles through two primary pathways—our Family Success Network and our Education Continuum—serving more than 8,000 clients each year.

Recent Accomplishments include:

• Earlier this year, as backbone agency to the Tennessee Alliance for Economic Mobility (TAEM), MOBC was awarded a $25 million TDHS pilot grant to lead 32 partner organizations across seven Middle Tennessee counties, in an effort to mitigate the effects of the benefits cliff.
• In January 2022, we broke ground on a new two-generational building in the heart of Cayce Place. Designed to house our Family Success Network, this building will include an expanded Early Learning Center, adult education classrooms, enhanced career spaces, counseling and wellness offices, a family library, and community recreation spaces.
• In 2019, Martha O’Bryan Center was one of five nonprofits selected by the Kresge Foundation as a “Next Generation” agency, for its successful strategies in moving people out of poverty.

MOBC Family Success Network

Beginning in 2017, MOBC conducted a Human-Centered Design Process with Cayce residents to incorporate lessons learned from its Academic Student Unions and recast its early childhood education programming as two-generational, whole-family programming. Our goal was to create an accessible and inclusive third space where community members would belong, to develop a two-gen framework that provides families with the tools, opportunities, and networks necessary for educational success, economic security, and holistic wellbeing, and to surround families with a team of support that would empower and uplift families to their individual goals.  The resulting Family Success Network combines MOBC and partner services in a single setting, serving the child and parent together with coordinated hours. Offerings include early learning interventions, parent education, high school equivalency prep, college/career coaching, health and wellness supports (developmental screenings, nutrition workshops, health advocacy), family and couples counseling, crisis supports, and recreation and fellowship opportunities. Together, these services address key indicators surrounding education, employment, health/wellbeing, and social capital. Family-Centered Coaching lies at the heart of this new framework, with families served as an interconnected unit with coexistent goals. Based on assessment of strengths, needs, and wellness, families will be assigned a Family Success Coach and a tiered level of support. This includes regular one-on-one coaching and trauma-informed care coordination.

POSITION SUMMARY

Do you believe all families should have access to quality care?  Do you want to be a part of a network that ensures children are educated, caregivers are employed, and families are stable and thriving?  MOBC’s Resource Navigator works closely with families to assist with accessing housing, transportation, childcare, and health and wellbeing supports. Serves as families’ primary advocate and informational resource. In order to help families, increase employment and family self-sufficiency, the resource navigator helps caregivers identify community resources and overcome obstacles to employment. Frequent barriers include access to healthcare services, insurance or lack thereof, health literacy, transportation, housing and childcare. The Resource Navigator also works in close collaboration with TAEM internal and external constituents to support and advocate for families. This is a full time, regular position, located at the Martha O’Bryan Center. This position reports to the Senior Director of Crisis & Clinical Services.

Job Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

Serves as families’ primary advocate and informational resource. The Resource Navigator will:

• Work on a one-on-one basis with families to create individual, customized plans to help overcome known barriers with gaining affordable and accessible housing, transportation, childcare, and health and wellbeing supports.
• Creates, updates, and communicates a list of available and affordable county-level housing, transportation, childcare, and wellbeing opportunities at least once per week.
• Regularly participate in Care Coordination sessions, helping build a team of support that surrounds each family and guides them towards their self-identified goals.
• Conduct home visits as needed.
• Input family participation, progress, and assessments in TAEM’s data system. Uses data to make informed decisions and improve family interactions and supports.
• Prepare marketing materials, conducts presentations, and actively makes effort to seek out and to maintain meaningful relationships with known and prospective partners.
• Provide small group, virtual, and one-on-one programming to educate participants on opportunities.
• Work at county-level to participate in preexisting or create new collaborative efforts to build awareness, increase funding and capacity, and leverage greater resources toward affordable housing, transportation, childcare, and health and wellbeing.

Qualifications

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

• Bachelor’s degree in human or social services, education, or related fields.
• Minimum of two years of experience working with young children and families, particularly those living in poverty.
• At least one year of experience in community outreach and/or insurance enrollment, or similar area (healthcare focus preferred)
• Trauma-Informed Care training, family-centered coaching, conscious discipline, and ACES preferred.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge and Abilities:

• Ability to communicate effectively, in verbal and written form, with retail and medical partners at various levels, client, family members, physicians and representatives of the community.
• Sound understanding of all federal and state regulations including HIPAA and OSHA.
• Knowledge of disease prevention.
• Strong interpersonal skills and the ability to build maintain positive relationships with a wide range of constituents, both internal and external to TAEM.
• Excellent verbal and written communication skills.
• Maintains a high level of confidentiality regarding sensitive information.
• Maintains credibility through sincerity, honesty, and discretion.
• Builds and maintains positive relationships with internal and external constituents.
• Strong organizational skills.
• Strong time management skills; uses time effectively; consistently meets deadlines.
• Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet. Knowledge of Google Suite and Microsoft Office.

Special Demands

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
• This position requires expertise in the healthcare system using critical thinking skills to plan and coordinate care.

Additional Information

Benefits

How to Apply

Please apply at the following link: https://marthaobryan.org/careers/

Details

• Date Posted: December 2, 2022
• Type: Full-Time
• Job Function: Administrative
• Service Area: Children / Youth
• Salary Range: $44000.00 - $50000.00 / Year