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YWCA Nashville & Middle TN

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VP of Domestic Violence Services

YWCA Nashville & Middle TN


Job Summary

Position Summary


The VP of Domestic Violence Services (DVS) works under broad administrative direction with the responsibility for strategic leadership and direction in planning, implementing, improving and evaluating DVS programs (Shelter Operations, Transitional Housing, Family Services and ReNew).  Responsible for the delivery of effective and efficient client-centered, trauma informed programming.  The VP of DVS leads a team of highly trained professionals with overall responsibility for a large program team (25-30 full-time and part-time positions).  Ensures high performance levels and continuous quality improvement utilizing data and best practices.  This position will be an outward-facing representative of the organization for domestic violence issues and education in the Nashville and Middle Tennessee communities.  Serves as a member of the YWCA Leadership Team.

Job Responsibilities

Position Responsibilities

Essential Responsibilities

  1. Accountable for the successful day-to-day operations of innovative DVS including Shelter Operations, Transitional Housing, Family Services and ReNew so that all program outcomes are met within defined timelines.
  2. Leads continuous quality improvement in DVS incorporating outcome measurements and customer/funder satisfaction.
  3. Recruits and leads a team of highly trained professionals, providing effective performance management in a consistent and timely manner.
  4. Responsible for the development of, execution of and/or compliance to strategic plans and departmental budgets.
  5. Develops/updates departmental policies and ensures staff compliance with departmental policies.
  6. Serves as an ambassador for the YWCA, establishing and maintaining positive community relationships, including community collaborations that increase visibility, advocacy, and funding for program.
  7. Effectively manages all program-specific grants, ensuring outcomes, compliance and reporting, as required by funders.
  8. Develops and implements communication system to keep all staff informed of agency and program changes, policies and procedures, and other vital information.
  9. Develops, implements and evaluates program goals and policies and procedures for DVS.
  10. Ensures efficient tracking and reporting systems are in place and data is submitted as required by funders.
  11. Serves as member of the YWCA Leadership Team, providing program and strategic leadership.

Additional Responsibilities

  1. Keeps informed about federal funding changes and political matters with impact on the program services and assures compliance with government regulations.
  2. Promotes collaboration among programs within agency. 
  3. Protects confidentiality of clients and client information at all times.
  4. Provides backup support as needed for on-call staff during evening and weekend hours of operation.


Minimum Requirements


Education and Experience

Requires bachelor’s degree in Social Work or related field. Master’s preferred.  A minimum of seven years experience in Domestic Violence Services leadership or related field including crisis services, shelter operations, childcare and child educational enhancement (for children of domestic violence victims housed at the shelter) and transitional housing.  Training in Trauma Informed Care required.  Any of the following licenses preferred: LMFT, LCSW, LPC-MHSP.

Physical Requirements

  • Requires ability to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel.
  • Ability to lift and move 25 pounds.
  • Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time


Other Requirements

  • Valid driver’s license, vehicle insurance, clear driving record and access to a personal vehicle.
  • Able to work extended or flexible hours, including nights and weekends.


Skill Competencies

  • Exceptional verbal and written communication skills including facilitating internal and external meetings.
  • Ability to interact effectively with staff, clients, funders, volunteers and community leaders.
  • Ability to develop and make presentations, both internally and externally, to include conducting tours of the Domestic Violence Center to groups of 10-15 people.
  • Ability to interact with and respond to media requests.
  • Ability to manage multiple concurrent tasks/projects for self and team members.
  • Proven track record of developing high-performance teams that are focused on goals in a collaborative working environment of teamwork and trust.
  • Excellent leadership skills and ability to motivate and inspire staff and engage with them in a proactive and positive manner.
  • Demonstrated success as a change agent and implementer of best practices in mission driven organizations.
  • Demonstrated ability to function under pressure and use good judgment in critical situations, lead through crisis and effectively manage conflict and change.
  • Highly proficient in the use of business technology, and fluency with Microsoft Office Suite software.
  • Experienced in providing trauma-informed services and solutions to the public.
  • High cultural competency and experience in working with underserved groups.
  • Willingness to support the mission of the YWCA and ability to convey its importance both verbally and in writing.




The YWCA of Nashville and Middle Tennessee reserves the rights to modify, interpret, or apply this job description in any way the organization desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  This job description is not an employment contract, implied or otherwise.  The employment relationship remains “At-Will.”  The job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.

Additional Information



Retirement Plan



Floating Holiday

How to Apply

Please apply here.


  • Date Posted: September 1, 2020
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Working Hours: 40 hrs/wk.