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The Arc Davidson County & Greater Nashville

Virtual Community Resource Map Specialist (VCRM Specialist)

The Arc Davidson County & Greater Nashville


Job Summary

The MAPS Specialist will be responsible for building and growing a new program that is geared to support individuals with disabilities.  MAPs is a program that will set people with intellectual and developmental disabilities on a path to learn skills to help them work, live independently, learn about their neighborhoods, and find hobbies that interest them. MAPs service gives people in the program the tools, technology, and support they need to meet the goals they set for themselves.

Job Responsibilities

VCRM Specialist Functions:

  • Projects an image that reflects favorably on The Arc Davidson County & Greater Nashville
  • Assume positive intent
  • Demonstrate integrity (You do what you say you’re going to do when you say you’re going to do it.)
  • Accuracy, thoroughness, shows detail and follow-up, reflects person-centered practices
  • Complete VCRM’s timely / according to established timeframes
  • Knowledgeable in and compliant with all applicable DIDD/MAPS policies and operating procedures.
  • Knowledgeable in and compliant with all policies and procedures of The Arc Davidson County & Greater Nashville
  • Dependability
  • Actively participate in future planning
  • Assist in developing customizable maps for participants.
  • Take part in person-centered planning.
  • Increase participant’s awareness and knowledge of what is available to them within their community.
  • Build participants’ daily schedules on the map with customized text descriptions and pictures.
  • Access supports and services.
  • Assist the participant support in using the data collected to develop the VCRM.
  • Include places, locations, and activities.
  • Adhere to federal and state regulations.
  • Educate the person with Work: Pre-employment, employment innovation, career development, and independent achievement of employment.
  • Educate the person with Community: Independent travel, community relationships, community activities, and VCRM resources.
  • Conduct comprehensive assessments
  • Leads Person Centered Mapping process
  • Develop and Monitor Person Centered Plans
  • Review progress toward outcomes
  • Will hold a small caseload of no more than 30. Once mastered the VCRM process and billable participants will be assigned a Coordinator.


Skills Needed:

  •  A Bachelor’s degree from an accredited college or university in a human services field.
  •  A Bachelor’s degree from an accredited college or university in a non-related field and/or one (1) year of relevant experience.
  •  An Associate degree plus two (2) years of relevant experience.
  •  High school diploma or general educational development (GED) certificate plus four (4) years of relevant experience.
  • Considerable knowledge of federal and state regulatory rules and policies as they relate to service organizations.
  • Working knowledge of Medicare
  • Excellent organizational skills
  • Meticulous focus on detail
  • Timetable focused
  • Ability to coordinate and facilitate meetings
  • Ability to work as a team member by always bringing issues, concerns, or pending actions to the attention of all other COS members so they can be discussed and resolved between team members.
  • Ability to glean pertinent information from multiple sources and communicate that information effectively to all parties.
  • Ability to communicate professionally in multiple written and verbal formats (i.e. emails, required documentation, phone calls, etc.)
  • Excellent observational skills: Ability to think critically and plan strategically
  • Ability to communicate well with leadership
  • Excellent conflict resolution skills
  • Ability to develop, nurture, and respect self-advocates and family member advocates.
  • Familiarity with Tennessee’s Department of Intellectual and Developmental Disabilities services a plus and the Maps Program.
  • Familiarity with Microsoft Word documents and templates is a plus.
  • Strong typing skills are a plus.
  • Ability to be a team player/member. 

Personal Characteristics:

  • High comfort level in interacting with people with I/DD and their families
  • Ability to foster teamwork and collaboration
  • Open to new ideas and new approaches
  • Strong interpersonal skills, including the ability to inspire and motivate.
  • Demonstrate professionalism in appearance, attitude, and interactions with others
  • Willingness to ask for help when needed and to accept responsibility for mistakes, etc.
  • Responds well to / seeks out constructive criticism
  • Desire to get to know people and interact with them
  • Takes Initiative

Essential Functions:

  • Basic computer skills including typing
  • Knowledge of communication methods and dissemination techniques of program information
  • Active learning
  • Active listening
  • Communicating and comprehending effectively
  • Complex problem-solving skills
  • Critical thinking skills
  • Reading comprehension skills
  • Talking to others to convey information effectively
  • Time management Skills Abilities
  • Deductive reasoning abilities
  • Multi-tasking ability
  • Ability to navigate remote support technology which coordinates support for the participant

I have thoroughly read and understand the above job description (including Management Expectations and Work Schedule.)

Additional Information


  • Specialists will have the option of working from home.
  • The specialist will have the option of flexing his or her work hours on a day-to-day basis, depending on the need at the time. Work hours will consist of up to 37.5 hours a week.  Start and end times will vary based on meeting schedules, visits, training responsibilities, etc.
  • Accrual of two weeks’ vacation first year of employment
  • Insurance Plan: Employer pays amount toward health premiums, the employee has an option for dental, vision
  • 403(b) contribution after 1 year of employment
  • Mileage reimbursement, cell phone allowance

How to Apply

Please send resume to:

Donna Bryant, dbryant@arcdc.org

Sheila Moore, smoore@arcdc.org


  • Date Posted: September 12, 2023
  • Type: Full-Time
  • Job Function: Human Resources
  • Service Area: Social / Human Services
  • Start Date: 09/22/2023
  • Salary Range: $40,000
  • Working Hours: 8:00 - 4:30 - remotely